ServiceNow Community

Record Producer --> Incident

Hello Servicenow Family,Can someone please help me on this.Thank in advance!.When the user submit the below catalogue form,.. below is the code forpopulate when user categoryvar cat = g_form.getValue('category'); if (cat == A&T Card') { g_f...

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Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

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Creating Report for Top 10 CIs from Resolved Incidents

Hi, I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted...

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gs,getUserId returns wrong value in ACL while impersonating

Hello Guys, I'm trying to check if the Requested by user is the same loggedIn user so i checked this in the ACL but gs.getUserID returns my ID not the impersonated user here's the code : (function () { var userId = gs.getUserID(); var internalUserI...

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How to remove right side panel in SOW

Hi Team, I want to remove right side panel in SOW How to remove this?

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Change Management

Hi All, in customer instance i have com.snc.change_request, com.snc.change_management, Plugins i don't have com.snc.change_management.state_model plugin and com.snc.change_management.change_model.hide property is true. so I am unable to see model fie...

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NIST state for Security Incident Response

While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.

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Custom Playbook Behavior – Unable to Close Current Activity on Parent Case Closure

Hi Team, I have developed a custom Playbook in PDI and aim to ensure that all Playbook activities are cancelled if they are in progress when the associated Parent Case record is either closed or cancelled. In such scenarios, all Playbook stages shoul...

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Variable vs fields

Hi all I need to create different records producer in order to create CSM case type. In record producer there are many variables. I know wich can add variables formatter to case layout and so agent can see all variables in workspace or UI Standard Bu...

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Case Management

Resolved! Show or Hide variables based on choices

I have created clients scripts for show or hide the variables depending upon choices in a record producer, but when I submitted the form for request or incident whatever ritm or inc is creating that ritm or incident variables is not working properly ...

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Issue during integrating AI agent in employee Centre VA

Hi All, I am integrating AI agent with Virtual agent for the first time. My agent should check similar cases, incidents and knowledge articles and give a summarized troubleshooting steps to the customer, when the customer is reporting any issue. I ha...

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article

In portal make variable editable after RP submitted

HI Team, In service portal we have submitted Record producer and demand is created. in portal if i open same demand i can able to see variables in portal i need to make one variable editable. variable name is : watch list.if we make editable and its ...

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How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

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Sorting Related List Fields in Demand Record Not Working in SPM Module

Hi Team,I am facing an issue in the ServiceNow SPM module. After filling the Demand Intake form and navigating to the Demand record, the related list displays Demand Tasks. However, when I try to sort the order or other fields in that related list, t...

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