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How to pull a List collector type field into the reference field type in flow designer?

Hi all,I have a requirement to display the records of a list collector variable to the field of type reference through flow designer. I have tried the script: var name= fd_data.trigger.request_item.variables.name.getDisplayValue();return name;But it ...

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Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

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Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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Software Models without Software Installations

Looking for a database view that would allow me to see all software models without software installations?Complicated since it involves a normalized discovery model with software installations and the discovery model matched to the software model. So...

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Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report? We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

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Process Flow: Adding a Splash of Color (and more!) to Step Display(s)

BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...

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Calling All ServiceNow Subject Matter Experts!

Help Shape the Future. ServiceNow Certifications are strengthened by the experts who help build it. Your real-world, hands-on expertise ensures that our exam remains relevant, fair, accurate, and aligned with the skills practitioners truly need. ...

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Send remainder mails incident state is On Hold and On Hold Reason - Awaiting for caller

We have a requirement related to the Incident record. When the state changes to On Hold and the On Hold reason is Awaiting Caller, we need to send an email notification to the caller. Additionally, if the incident remains in On Hold with the same rea...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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FAQs

Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

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Reassign button customization for Smart Assessments

Hi Everyone,I am currently working with Smart Assessments for BCM (Business continuity management) scope, and we have a requirement to customize the Reassign button on the Smart assessment to pull in a filtered list of users only.I am not able to loc...

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Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

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CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

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Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses. Our license usage is not functioning properly for these two products. All the usage is being applied to either t...

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