We have a requirement related to the Incident record. When the state changes to On Hold and the On Hold reason is Awaiting Caller, we need to send an email notification to the caller. Additionally, if the incident remains in On Hold with the same reason for more than 24 hours, we should send a reminder email to the caller every day after a day until the state changes to something else (e.g., In Progress or Resolved). For example: When the incident first moves to On Hold, send the initial email notification. If the state later changes to In Progress or Resolved, cancel the reminder activity. If the state changes back to On Hold with reason Awaiting Caller, restart the reminder flow and send reminders every day after a day until the state changes again. Provide solution step by step details how to configure .
