ServiceNow Community

Restrict write access to some fields for 'assigned_to' and 'assignment_group'

For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?

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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

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virtual agent

whenever i try to submit the catalog and create a RITM in service now through the virtual agent. It gives this error. Also the requestor item value is set for the logged in user. Also we are using catalog client script for setting the value of the re...

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remove mandatory field messages on change form

Hi Team I have requirement that during change new state we have to make Risk assessment fields mandatory Risk Fields are customized field on change We have written Ui policy to make the fields mandatory during new state. Now everything is working as...

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Limited number of users are appearing under Requestor field.

After creating an Incident, I observed that if I try to change the Requestor,reference field is displaying only a limited set of users.This happens even when:I do not manually select an Assignment GroupThe Assignment Group field is not auto-populatin...

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Incident Management

CMDB & MID Server

Hello Community,Can anyone please help me understand the following questions:-1.) On what basis do we decide the number of MID Servers required in a client network, considering that a single MID Server can typically handle around 10,000 CIs under ide...

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Data Foundations

How to display table records in an HTML variable in a catalog item from the onload catalog script

I want to display the contents of a table filtering on a specific field in an HTML variable on a catalog item. I put the code I found in an onload script but can't seem to get it to work. Is there an out of the box server script include I can use? I ...

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

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How to configure different SLA response and resolution times for P1 incidents on weekdays vs weekend

I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...

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Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

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Data Acquisition

"Cloud License Type" is not getting populated for installed software by Discovery.

I'll explain the issue with an example, Please go through it and let me know how to remediate this.I have a Window Server "BXAZEUWAPWTMI33" and there are few software running/installed on the machine.Once we run discovery on "BXAZEUWAPWTMI33", all th...

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Discovery activation in lower instances.

Hi All, We are implemnting the discovery first time. I just want to know what is the process or plugins that need to enable ? if not exists in the lower instances what are all the inputs we need to give it to Servicenow team to activate it (List of P...

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Help Shape the Future of Knowledge Management – Join Our Research Study

Hello Knowledge Management Community, We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. If you deal...

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transform script is not working

Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...

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