ServiceNow Community

Database View for displaying variables from a variable set in a catalog item as columns in a report

Hello everyone, I'm trying to find a solution to displayi variables from a variable set in a catalog item as columns in a report and then add it to a dashboard. I already created one but in this case each variable from the variable set ends up as a r...

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Create different choices fields Impact and Urgency in Incident table and diferrent Priority matrix

I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...

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where to check service now version

where to check service now version in service now instanceThanks

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Analytics and Reports
Integrations
Scoped App Development

Changing the from/to link to the "End" node in Virtual Agent Designer

I want to connect my Update request utility to the Next check input, but I can't drag the arrow to that even though I have another node connecting to the End.I can't change it in the table view either:What can I do? I don't want to duplicate nodes ju...

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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Ams user account assigning sc tasks to wrong groups

Hi Developer, There is an integration of AMS with Service now which assigns sc tasks to groups. Now it is assigning to wrong groups. I checked in Business rules and assignment rules there is no business in place to check. Please provide your suggesti...

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Task 05: Create Related Records

Hi Allcan you help me with this? Above is Screenshot of error message.

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Difference between Reports and Performance Analytics (PA) in ServiceNow

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Resolved! What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links?

Good afternoon.What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links or docs?

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Portal Side Filter

Hey All, I have a requirement to add a filter on a catalog Item (Hardware Asset Refresh Order). In my instance there is already a condition builder that defaults to Eligibility is true, but I can change it to whatever I want. However, on the portal t...

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ATF for client scripts dropdown choice

HI,i have a choice box which will be loaded onchange of of "Project_Type" as "Existing" i will be sending a Rest Call using scripts include and i will add Options to the "project_name", how can i test this in ATF In ATF Im using Set variable (SP) - w...

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ServiceNow User Group Sacramento

Mark your calendars! The ServiceNow User Group: Sacramento is taking place on Tuesday, November 18. Check out the details below and register below! Event Name: ServiceNow User Group: Sacramento Date: Tuesday, November 18 Location: Sacramento, CA ...

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What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

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Parent Select Box with child questions

What is the best business practice to create Create servicenow catalog item with six main questions, each parent has a child Selectbox questions? ThanksRequest Types – Select Box MandatoryOption 1: Request New ProgramOption 2: Modify Existing Progra...

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Theme connecting to knowledge portal

Hi Community Can you help me on how to connect a theme which I have set up in the theme builder to my knowledge portal in service now? I have published the theme. If I go to Service Portal - Theme I am not able to see the theme that I build and publi...

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