ServiceNow Community

Agentic workflow to compare two documents and display the difference

I want to create an agentic workflow to compare two documents. Is it possible to do it in ServiceNow platform or do we any system limitations? Prompt the user to upload or select the two documents that need to be compared. Ensure both documents are i...

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How to return a GlideRecord as an object in a glideRecord query following best practices

Hello,I have the following script, where I need your expertise in order to follow the best practices.I have a function "getUserBusinessUnit", I try to get the current logged in user's business unit. However, as shown below, this function always retur...

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How to create a URL link type UX Lists in SOW workspace

In SOW Workspace, We have a requirement to add a link in List module so when that is clicked, it will open that link in next page. But when creating list module in sys_ux_list table, it was asking for table name, category, conditions etc but I want t...

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Integration Hub Usage Dashboards - FREE - monitor transaction usage and data egress for API Access

Integration Hub Usage Dashboards The Integration Hub Usage dashboard provides an overview of Integration Hub usage metrics to show customers how their organization uses it and to support license compliance. Additionally, it displays the daily egres...

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Community - integration hub
Workflow Data Fabric

How to hide "Reduce motion" option from Preferences dialog in Next Experience UI?

In our instance (Yokohama release), when users open Preferences (via the avatar menu → Preferences), they can see options such as Display, Theme, Accessibility, and inside Accessibility there is a toggle called "Reduce motion".For our requirement, we...

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Out of the Boxes information for BCM Module

Please can you provide the information about the OOB details for BCM modules and its configurable or customizable forms, lists or records in the SNOW

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bridging table name where we can see what all reports are migratable?

Hi , We are process in to migrate Core to Platform analytics , Can one please help me out The table name where i can check what all reports/dashboards are migratable?

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Database views

Hi , Can anyone guide me on problem migration utility what its for and why its used ?? thankss

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Redirect user to portal based on Role.

Hi Team, We have created custom scoped App along with custom portal, where we want a user who has custom_role should auto redirect to custom portal instead of native view.we do not want to touch 'SPEntryPage' global scope script and 'glide.entry.l...

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Survey attached to mobile screen is giving an go error while navigating to survey page

Hello Team,i have created a survey and passed that survey url to mobile webscreen type screen with mobile app builder servicenow, it is working in a different way , ideally it should directly navigate to survey page but it goes to no record found pag...

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Enable dynamic translation for additional comments in esc portal

We want end users to see the Additional Comments field translated in the esc portal for records like incident request. The Dynamic Translation plugin is activated and connection setup successfully.In form view translation is working for fields like s...

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Tokyo

Resolved! Best practice for iterating through a table with the Table API

Hello everyone,I’m working on an integration where I need to iterate through a large table (for example, incident) using the REST Table API. My goals are:To get responses as quickly as possible (low latency per page).To avoid over-consuming instance ...

Question

How to Parse Email Body text using Inbound Email in flow designer

I have a requirement to auto submit a catalog item, based on the inbound email content. I have seen few links but seems they are all for plain text. I get the data in below table format, need to retrieve those field values and map it to catalog var...

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ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...

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Agent Workspace
Service Operations Workspace
Virtual Agent

Event Management - Alert correlation and management rules execution order

We have a requirement to not generate incidents for some alerts based on CI relationships and existing alerts. To do this we have tried to use a combination of Alert Correlation Rules and Alert Management Rules (basically do not generate incident if ...

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