Conversational AI Integration Between Now Virtual Agent and Slack
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59m ago
Hello community,
I'm still working my way through AI and Now Assist but I have a quick question but may require a longer answer.
I'm required to do set up an integration with ServiceNow and Slack.
The Use Case is Conversational Incident Management, where Slack will capture user-reported issues, automatically create ServiceNow incidents, process unstructured inputs (screenshots, error messages, logs), recommend remediation actions, and assist with root cause analysis and resolution.
Overall, I built out an AI agent that is currently doing most of that and tested it out in Assistant Designer but my real issue is with the conversational AI in Slack. When I type "hi" in Slack, I'm met with this message "please enter your request or make a selection of what I can help with. You can type help any time when you need help." I do have my topics and everything set up but it doesn't seem to be working when I start a conversation in Slack.
My question is, how do we choose which agent that the Now Virtual Agent uses in Slack to begin creating the incident or is that even possible?
Best regards,
cnharris1
