ServiceNow Community

Is there Query or backgoround Script to collect the city version of the Oracle database- directly

Is there a Query or Backgoround Script to collect the city version( ServiceNow) off the Oracle database- directly- not from the GUI/Portal/sys_properties/nor the stats or XMLStats.do? Like to verify it in the tables or tags?

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Updated work notes from the old value to the new value.

Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...

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Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

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Adding work notes to Post Incident report

Hello!Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible. I don't need a feature to add new work notes in PIR part, just that...

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Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

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Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

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current.incident_state = 1 and current.notify=2 for new and forward type HR case inbound actions

Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...

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Discovery not updating windows server RAM and CPU Count values in CMDB

Disovery not updating Windows server RAM and CPU Count values in CMDB but i have checked in Discovery patterns debug mode there i am able to see correct values

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Use GlideRecord() in function field

Hi team,I want to use GlideRecord() method in function definition field because need to query other table and get specific field value.Detail requirements follows;Create a field 1 (<-function field) in table A.I want to set field 1 to part of table B...

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How to hide options on PAR Dashboard

I want to hide the "Create new" and "Duplicate" options on PAR Dashboard.Is it possible to set this in properties or something?

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Resolved! How to handle RPA / Bots in CSDM

Hello fellow CSDM navigators, In my organization, several business units leverage RPA processes or "Bots" to automate manual processes. Today some are represented by a Business Application record and others have been relegated as "Components" (not SD...

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Template Not Applied in Security Incident Response Workspace

Hi all, I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks. In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Templat...

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Security Incident Response

Change Emergency - Flow designer flow is throwing error

I have created a flow for Change Authorize Step. Its a clone of OOB flow, we have changed just the policy. Flow is working a expected. But , I see some errors in the flow engine context. I don't see any issues in my flow. Please help me identify this...

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How to add import log when duplicate coalesce field

If an import finds a target table record with the same values for all joined fields as a staging table record, I would like to output a message in the import log.Is this possible?

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ECMAScript 2021 (ES12) mode in individual script… there's an undocumented catch you need be aware of

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, It's hard to have missed it, the greater part of Xanadu related content by people is ECMAScript 2021 (ES12) mode in individual script and with that also for ...

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