ServiceNow Community

Request Item assigned to group email notification issue

Hello community I have an email notification once a RITM ticket is assigned to a group, but it is still not being triggered. I tested most of the conditions and scenarios but it is still not working ..is it a bug in ServiceNow ? or an ongoing issue?...

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Incident Management

Resolved! Attachment not being transferred from record producer to HR ticket

Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?

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Horizontal Bar report on table | can't sort by aggregated field

I'm trying to create a Horizontal Bar report on sn_vul_vulnerable_item table for example showing Top 10 Configuration Items with the lowest average Remediation Time (Average ofage_closed field, grouped by cmdb_ci).Filters: State = Closed AND Configur...

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Not able to add Standard Ticket Actions for tickets

Hello all, I am trying to figure out how to add new standard ticket actions for tickets in the employee center portal. I am going to Ticket Configuration and finding the table I want to focus on (ex: Incident) and going to the Standard Ticket Action...

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How to Display a Percentage instead of a Total

I built a Visualization Dashboard with several Single Score visualizations, each with their own filters. I'm being asked if I can have the visualizations show the percentage instead of the single score.For example: If my total network device count is...

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Question About Reschedule/Cancel Functionality in Employee Center- Schedule an Appointment

In the Employee Center- schedule an appointment, once an appointment is scheduled, there is currently no option to reschedule or cancel it (screenshot below. There is no link). This appears to be an out-of-the-box feature, so I’m unable to modify the...

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WSD - Workplace Visitor Management - Host/ Reception Portal missing

Im trying to find the HOST / Reception portal for workplace visitor management but they seemingly do NOT exist.I have followed the what t says in the docs but no luckhttps://www.servicenow.com/docs/r/employee-service-management/workplace-visitor-mana...

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Preparing for the CPOP Exam

Hi Community! For starters, this is my first post/question to the community! I recently passed the CPOA exam and have scheduled the CPOP exam in a few weeks. To prepare for the CPOA exam, I made a cheat sheet of the exam scope and pulled together the...

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Compliance and Security for Disputes Management

Objective This article provides an overview of how ServiceNow's Disputes Management solution addresses two critical areas for financial institutions: PCI-DSS compliance through our integrated tokenization capabilities and regulatory compliance throug...

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Resolved! Embed link on Virtual Agent Menu Item

Hello! We are testing the Now Assist in Virtual Agent functionality before deploying it to Production. Is there a way to embed an email address in a menu item? Today in Production, users select 'Send Email to Customer Support,' which opens Outlook (s...

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First Contact Resolution

I was recently asked to start tracking first contact resolutions. Our current workflow is that almost everything starts as an interaction - emails, phone calls, chats, etc. From there, Tier 1 will attempt to resolve it from the interaction, otherwise...

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See Audit history on business application

I need to Enable audit history for specific fields on the Business Application table : cmdb_ci_business_app_list Below are the fields : architecture_typeit_application_owner. I checked in dictionary for these shared fields (architecture_type and it_a...

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Moving CMDB Data Certification Policies between instances.

I created 9 CMDB Data Certification Policies in a lower environment of Zurich to test the process in Data Manager, CMDB Workspace. What is the process to move/copy/export these 9 CMDB Data Certification Policies to a Production environment. XML? Up...

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Scenario

Hi, Suppose we are creating a catalog task and we want create one type of task employees related to A company and different type of task employees related to B company and different type of task employees related to C company how can we do this Can...

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How to generate a request to IT from a Legal Matter

Is there a way from a Legal Matter to generate a request over to IT in ITSM? If not, is there an alternative? When I go to the Task tab and create new, it is a Legal Matter Task.

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