ServiceNow Community

How to find if the incident is not updated in last 5 business hours in servicenow in flow desinger

Hi, I need to find out the incident which is not updated in last X business hours in servicenow.I want to use it in a flow designer . Any help will be appreciated Thanks,Nayan

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How to extract a CSV file when the catalog task is generated and put it in a shared directory

Hi All, I would like to know how can we export a CSV file of all the variables of the Catalog task and put it in any given shared directory. Thankyou

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How to add Translator to the ITIL view in incident form Servicenow

Hi , I need to add this "Translate" link for itil view on incident form. Currently, it is only available for Default view but not for itil view. Any help will be appreciated. Best Regards,Nayan

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Escalation Setup in On-call Schedule

Hi All,I would like to understand the features of Escalation Setup in On-call Schedule.It shows the response time of the incident, what is the response time meant here? Whether updating work notes are referred here

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Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

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How to set flow variables values using script

Hi All, I am getting two ids values from an action (two separate responses using for each loop )in flow designer.this is the output of the action . I can get more than 1 results here . ..I want to store the accessequestid and use it in the next for e...

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Report for all the tasks for the inactive users

Hello,I want to send out a report to the manager of the users who leave the company. i.e become inactive in servicenow. The report should contain all the pending tasks assigned to the users to be sent to the manager.Any help would be appreciated. Tha...

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How to send multiple attachments from Servicenow to third party in the REST call using flow designer

Hi, I have a use case where I want to create an incident in the Third Party application when incident is created in Servicenow.I just want to check if there are any attachments in the incidents , how can I send them to the third party while I am doin...

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Resolved! Knowledge Base- User Criteria(New button not visible)

Hello,I have given an ITIL user knowledge_admin & knowledge_manager role so they can create knowledge base & knowledge article but for the Can read & Can contribute related list this user cannot see new button so they cannot apply user criteria they ...

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Multiple Tasks with different wait condition

Hi! We had this requirement to trigger tasks and if some of the task is closed the other one gets triggered. There are 10 tasks that will fire right after the ticket is submitted. If 4 of the task is closed, say we need to know if Task 5,6,7 and 8 is...

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Resolved! Theme builder - Themes created via THem Builder does not show in the "Manage your themes" page,

Good day, Please can you help to see where I am gong wrong. Running on a Xanadu build.1. Installed Theme Builder2. Create theme using the Theme Builder "Create Theme" button3. Make my edits following the prompts.4. When I get the the next stage of tr...

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OOB Restricting Playbook re-triggering on open cases

Hi Team, I am currently using the "Once / Only if not currently running" run type for our Playbooks. However, I’ve noticed that if an existing Playbook is marked as Complete or Skipped while the Case remains open, subsequent updates to the Case trigg...

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Case Management
Playbooks for CSM

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In ServiceNow, Workspaces are modern UIs built for specific personas or roles. They focus on the core tasks these users need to complete. Today, there are more than 50 out-of-the-box Workspaces shipped by ServiceNow. With so many available, it’s not...

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Help Summarizing the SAM Scheduled Job 'SAM - Calculate Concurrent Consumption Citrix CAL Records'

I'm working on documenting all the SAM Pro Scheduled Jobs and plan to post to the SAM Community after it's completed. Would a fellow SAM Admin help me summarize this scheduled job "SAM - Calculate Concurrent Consumption Citrix CAL Records"

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ServiceNow → SharePoint Integration to Automatically Save Scheduled Reports (PDF/Excel)

Hi Community,We have a requirement to integrate ServiceNow with SharePoint so that reports can be automatically generated on a weekly basis and saved in SharePoint as PDF/Excel files.Requirement details:Reports are built in ServiceNow (Incidents, Req...

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