How to hide a popup message on now agent app?

Hi Everyone,I'm trying to stop this popup from showing.It says "Attachments upload failed" even though the attachment was definitely uploaded.This shows up after I upload a signature (text or image) from a custom footer function.I followed this Servi...

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Need to see two columns in reference variable and documented attribute is not working

I have a catalog with a drop down for hardware name and I want the cost to appear next to that. My custom table is the reference table and 'cost' is a field for each record. Name is the main display. The attributes I added are: re_auto_completer=AJAX...

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Lists and Filters Task

Hi all, I'm having some trouble starting the Lists and Filters tasks - when I click on All > Incident > All, I get a blank page as shown in the attached picture. 

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Highlighting @mentions in the Work notes

Currently, when we use the @mention feature in ServiceNow (e.g., @johnsmith), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to miss in long comment t...

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• Incident Communication Management
• Incident Management
• Request Management

Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

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Regarding Sending emails and Notifications

When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident re...

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Congratulations 2025 ServiceNow Community Rising Stars!

  We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.     You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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The breadcrumb remains on the index page when clicking Home

I have a question. I currently have a breadcrumb widget. Previously, when I clicked the Home breadcrumb, it would navigate to the index page. Since the index page did not have the breadcrumb, the breadcrumb would disappear.Now, when I click the Home ...

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Issue with CSM workspace

Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version. In my PDI instance it is showing like this : Where is this...

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Add fields under this table (workspace)

In Incident form, when I click on the caller reference icona popup window will appear of the user table.There I need to show up some more fields next to email.This should work in workspaces as well,How to do it?

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Troubleshooting Service Bridge Company Selection Issues: A Deep Dive

When establishing connections between ServiceNow instances, seemingly minor configuration details can create unexpected roadblocks. I recently encountered a perplexing issue during Service Bridge setup that revealed an important relationship between ...

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How can I write an inbound email action to populate the watch_list field with all TO/CC

 Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...

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Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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How to show the status for all Human Resource Live Agent in the Dashboard?

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