Hi everyone,
I'm currently setting up the Microsoft Teams integration with ServiceNow, and while configuring the Teams manifest file, I encountered this error on the Configure tab → Next button:
Translated Text (sys_translated_text) entry for Column(s) Short name (short_name) has exceeded maximum characters allowed in language ar.
Here’s what I’ve done so far to try and solve this:
- Checked the dictionary for the short_name field in the sn_now_teams_manifest table → max length is already set to 1000
- Found a Business Rule that was blocking values over 255 characters — I disabled it
- Cleared the cache
Has anyone run into this before? Any tips would be really appreciated.
Thanks so much 🙏
Hi @Oussama Aziane ,
Go to the "sys_translated_text" translation table and change the value for "short description" in that language to be under 80 characters.
and after that you will be able to generate the manifest.
Calin T
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