Unable to recieve approval email

prastuti
Tera Contributor

an hour ago

User is not recieving the email for the approval but getting it on portal . is it is a servicenow issue or outlook 

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Danish Bhairag2
Tera Sage

18m ago

Hi @prastuti ,

 

There are few things which u can check.

1. Navigate emails under system logs n check for the specific approval email. Check the state of the email. If it says sent then the issue can be on User side.

2. Has user unsubscribed to the email coming from servicenow.

3. Under user profile of the user there is a notification button u can check whether it's turned On or Off.

 

These things can help u resolve ur issue.

 

Thanks,

Danish Bhairagdar

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