Unable to recieve approval email

[prastuti]

User is not recieving the email for the approval but getting it on portal . is it is a servicenow issue or outlook 

[Danish Bhairag2]

Hi @prastuti ,

There are few things which u can check.

1. Navigate emails under system logs n check for the specific approval email. Check the state of the email. If it says sent then the issue can be on User side.

2. Has user unsubscribed to the email coming from servicenow.

3. Under user profile of the user there is a notification button u can check whether it's turned On or Off.

These things can help u resolve ur issue.

Thanks,

Danish Bhairagdar

[prastuti]

Checked all these things .. that’s not the case. He is c-level person and need to approve the request. But he is not getting email 

[Ankur Bawiskar]

@prastuti 

only this user is not getting email from instance or all users?

is email sending enabled in your instance?

did you check if user has notification preference enabled on his/her profile?

[prastuti]

He is not receiving email notification for approval and have to wait for approval . Noiification is enable . Not sure what else to check