Order Guide Sequence "Invalid Reference"

Whenever I create a sequence for an order guide, it errors on each item with "invalid reference."  If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference."  Any ideas why this keeps ha...

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Closed [closed_at] field not populated in ritms in requested item [sc_item] table

Hi,In the RITM (sc_req_item) table, some RITM records have the closed_at field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsistency ? No...

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Workspace Views - linking to specific dashboard

I am struggling to efficiently use the Workspace views. In this example, I am using the CAM Workspace. Am I able to do the following and if so, how? 1. Link directly to a specific dashboard.The default dashboard appears anytime you link to /now/risk/...

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How to sort a choice field by display label instead of stored value in native list view?

Hi Team,I’m looking for guidance on sorting a choice field by display label in native list view.Current setupI have a choice field on a transactional table.Example choice records:Label = Category AValue = non-alphabetical numeric valueSequence = 1Lab...

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UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields.  the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

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Is it possible to filter based on an empty field?

I've successfully used boolean core UI filters in the past to include/exclude records that have empty fields however now that I have started developing dashboards in PA experience I cannot find the equivalent functionality. True/False filters look th...

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Flow designer RITM Approval not updating to Approved

Hi, We have a Workflow for  REQUEST1. REQ approval generation - All OKAY here2. Now REQ table fields - Approval, Stage - They are updated to 'Approved'  once approver approves them.3. But RITM field - Approval , is not updating to 'Approved'4. Create...

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Send a Business Criticality Survey to the IT Application Owner of Each business application

Send a Business Criticality Assessment/Survey to the IT Application Owner from the table Business Application.Initial send needs to be a bulk send to all Business Application IT Application Owners at the same time which meet the conditions. Condition...

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Dyanmic Scheduling and travel duration

Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments.  All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...

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Popup for cancel confirmation not working

I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...

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Platform Analytics Dashboard Visualization Disappearing

I was editing a multi-tab Platform Analytics Dashboard yesterday. I resized a couple of single score widgets on one tab (we'll call it tab 13 for this discussion), saved my changes, exited out of Edit mode, and then navigated to a different tab (tab ...

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Planning to enable Task Intelligence for ITSM in it in Prod.

Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...

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Showing this error while trying to import now create app C:\fakepath\Create your own app - ServiceN

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