link

can someone help me with a functional service portal link?

• Question

only HR group members have to submit the full employee user creation

Hello All,1.I've a catalog item,where the request type is a drop down which have the values "software","Hardware","peripherals", and "User Account Management".2.Now,only the admins or "HR members" or "RMS members" can be able to see the "User Account...

• Question

Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

• Question

How do I enable user to schedule multiple appointment in walkup experience in Service Portal?

Update - I upgraded the widgets to the newest version and the problem is resolved!============================================Hi all, I wonder how do I allow user to schedule multiple appointment in Walk-Up experience in Service Portal. I have set "M...

• Question

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

• Question

Cannot get date filters working

So we created a database view between the knowledge table and AI Search events table; Created a list report from it and it works fine.Couldn't figure out how to add an interactive date filter to it.. once I added it to a PA dashboardRecreated the dat...

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• Performance Analytics

How to map & upload ServiceNow Certificate data for Certificate Management with Bulk upload

• Question

App Engine Studio can't create app

Hi,I am brand new to this and so is my PDI. Haven't found any helpful information on this, even the error message is widely discussed.Whenever I try to create an app in App Engine Studio I get the following error:   Unable to create this application....

• Question

Cleanup display_name in cmdb_hardware_product_model (No HAMP)

Hi,i work on this problem for a couple of hours already but i still can not figure out a solid approach.In cmdb_hardware_product_model we have Notebooks with Manufactuer HP and Name "HP Elite x360 830 13 inch G11 2-in-1 Notebook PC" this Creates a di...

• Question

Date picker is not working on catalog forms or its broken

Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...

• Question

SC Order Guide Server Script If Clause for checkbox/Variable from Order Guide

Hi everyone, we currently have a Order Guide where people pick their company role (for example manager) in the 'Describe Needs' through a select box to automatically create tickets for specific things. Because of this we activated the "show include t...

• Question

Not able to avail free voucher for CSA

Hey Everyone  I have completed all the pre-requisites for the CSA Mainline Exam still I am not able to avail the free voucher whenever I try to avail the voucher it redirects me to the payment tab.  I request everyone to please guide me on how I can ...

• Question

Sub topics should be visible in one go no 'view all' button required

Hi @Everyone,Our project's requirement is to remove 'View all' button and all the topics should be visible at once. I tried with changing the server, client, html codes but not getting the result. If anyone knows please let me know. Thanks.

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