ServiceNow Community

Instance used in consultation mode (read-only)

Hello,What is the minimum cost of a production instance with around 10 fulfiller licences for example, and other users with read-only access (consultation mode only with non-billable roles in ServiceNow),Thank you!Kind regards,Delphine

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Resolved! Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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How to add attachments to a form?

Hi,Can someone show me the Steps on "How to add attachment(s) to a form?"?The catalog item form has an Update button which when clicked brings up the File Manager "Open" dialog where you can choose the folder and file to attach to the form. Thank you...

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Where do requesters and managers see approval/rejection messages & notifications for a submitted for

I’m testing a simple approval flow for a submitted form and want to confirm the out-of-the-box places where the requester sees approval/rejection messages and where the manager/approver sees their notifications and related emails. Scenario: a user su...

Question

PDF generation from record

Hi community, good day,I am working on a requirement.On the incident table, I need a button so that when I click that button, the record gets downloaded in PDF format. But this is not happening.I am using this approach...function onClickGeneratePDF()...

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Knowledge Management and Document Management

This article serves as a quick primer on the differences between ServiceNow Knowledge Management and ServiceNow Document Management. For more information on each product's features, see the respective product documentation. Product documentation: K...

Article

IT Asset Management (ITAM) - Looking for an experienced implementation partner

Hello Community, we are currently preparing to introduce IT Asset Management (ITAM) for SPAR Austria Group over 9 countries. We aim to transform from decentralized processes and applications to a central managed discipline using ServiceNow covering a...

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Creating Custom Probes and Sensor for Discovery.

Hi All,I have been using Service-Now discovery functionality for last 3 -4 months. Gradually moving ahead and skill enchancement propose, I am interested in learning how to customize our probes and sensors for accommodating not supported network devi...

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Discovery
Service Mapping

Advice on Building Catalog Creation & Automation Skills

Hi everyone, I’m currently focused on growing my ServiceNow skills around Service Catalog creation and automation. While I’ve gone through a good amount of documentation, I’ve realized that what I’m really missing is hands-on experience. Reading is...

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How and when install_Status is set to absent for CIs and its related CIs

I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...

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Discovery

Cannot include autogenerated MID server CI's in a service map

We have activated the ServiceNow self help monitors for event managment, and it has autogenerated CI records in a new class 'cmdb_ci_appl_now_mid', howver we seem to be unable to include these in a service map. We currently use tag based maps for our...

Question

Instance used only in read-only as an archive for data consultation

Hello,Are the any roles that allow read-only access to the entire instance, used only as an archive for data consultation, please?Thank you!Kind regards,Delphine

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Agent is not receiving virtual agent chat in the inbox, even when agent is Available

We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent

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dynamically send scheduled report with attachment to the requested by column from the report result?

Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...

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Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

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