ServiceNow Community

Agent Client Collector Deployment to collect software metering data

Hello all, We are currently testing deploying Agent Client Collector using Microsoft Intune. The main purpose of using ACC is to collect software usage data on Windows laptops. We have packaged the agent and have no problems installing and starting t...

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Resolved! why we need to convert it into to string by toStringMethod() without to string its value are not get

var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...

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onchange caller autopapulate caller manager email and caller magagermobile number

function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...

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Not able to redirect to request record (incident) on mobile push notification

Hi,I’m implementing mobile push notifications for incidents assigned to users in ServiceNow (Yokohama version). The notification is successfully received on the mobile device. However, when tapping the incident number within the push notification, it...

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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difference between system property and base property

please specify detailed differences ?

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Not receiving OTP mails to my mail for logging into servicenow university

Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...

Question

Tag based Discovery

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

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ServiceNow Ai Agents

Are there Now Assist Agents in Flow Designer?

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Resolved! How to trigger notification when error in MID Server Script Include

Every day we have scheduled export to send files from ServiceNow -> MID Server -> GCP. But it have possibility failed to transfer when we got authentication fail during MID Server -> GCP (intermittent).My objective is to send email notification by tr...

Question

Highlighting @mentions in the Work notes

Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to...

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Incident Communication Management
Incident Management
Request Management

Suggestion for Impersonation in script

Hi All, Could you help to suggest as a best practice, which function should I use to impersonate in script? Option 1: As per Impersonate a user using a script - Support and Troubleshooting , But seems like this doesn't work in non-interactive session...

Question

Sys_attachment is getting downloaded instead of just opening up

My requirement is to just open/view the sys_attachment type in ESC portal where the field is visible when user click on the attachment link it must open up aa popup or may be in new tab. Existing it is getting download, when user clicks on the attach...

Question

How can I write an inbound email action to populate the watch_list field with all TO/CC

Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...

Question

widget parameters in Portal

Hi All, I am trying to use widget in Task configuration and I want to know what are widget parameters and if I want to display few fields of a table then how to pass the field and value to the widget. Please share the format and example. I need to p...

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