ServiceNow Community

Drop down color of fields have changed after Zurich Upgrade Patch 4

Hi EveryoneAfter Upgrading to Zurich Patch 4 I have observed that the color of the drop down of the field options have become darker making it difficult to read Needed help to change it back to how it was in yokohama

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add value in cxs_search_res_config table

Hello Team , As per requirement , I want to add record in cxs_search_res_config table,How can I do that?

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Resolved! Service Portal

I want to perform different server actions like approve, reject, or close from the same widget.Question: What is the best practice for using input.action in Service Portal widgets

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Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

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Platform analytics || Dashboard migration from core UI to Platform analytics

We are preparing to migrate from core UI to Platform analytics around 2500 Dashboards.Should we do it now? or we should we wait for the major upgrade we are planning in month of May to upgrade to australia first and then migrate dashbaords?

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Auto cancellation if not checked-in

Hi Experts,We are using the Workplace Reservation Management application and have configured auto-cancellation for meeting room reservations based on the check-in policy.Expected behavior:If a meeting room reservation is not checked in within the con...

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Rome

View Rule Not Applied To New Records

Hello, I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records. First, I tried with one view rule (see the screenshot), but no luck - the rul...

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Resolved! What's the difference between GlideRecord and GlideRecordSecure?

If we use GlideRecord without explicitly requires ACL check, it can get data bypass the ACL check? For example, if a UI action uses GlideRecord to fetch data in table A, then a user without read ACL in table A can view table A's data when pressing th...

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Resolved! Read only field is not greyed out on portal.

Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.

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Branding colour

How to set branding colour to the servicenow instance based on these blob:https://zayogroup.atlassian.net/6fe0a9bf-3ce5-4978-b3e4-a3640d056277#media-blob-url=true&id=ebea0490-381e-4bf8-8b5d-b79b1dcc5da6&collection=&contextId=210733&mimeType=imag...

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Unable to update filer condition within platform analytics dashboard report

When attempting to save, it first asks me to enter a name for the updated condition, and shows 'visible to me' - when the change needs to be reflected for all, overriding the previous condition. However, even when I click on the save button within t...

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GlideRecordSecure | GlideRecord vs GlideRecordSecure | When to use GlideRecordSecure

Are you using GlideRecordSecure in your ServiceNow scripts? I recently stumbled upon a question about GlideRecordSecure and how it differs from GlideRecord. Although I had heard of GlideRecordSecure before, I never delved deeper or used it...

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When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes

When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes as type

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We need to show data from user and group in a single reference field

HI Guys,I have a requirement where I need to populate both user and group data in a single reference table.We have a managed by field which is reference and it should show data both from user and group table.I just want to know whether this is even f...

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AI ITSM - A market analysis on the next decade of service management, by DTCP

We welcome any questions and feedback! There is a lot of divergence of thought, so this analysis is still an open letter for feedback.Enjoy the reading!

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