ServiceNow Community

Resolved! Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

Question

How to set an inherited field unique in child(extened) table without impcting parent table

Hi everyone, I'm trying to enforce uniqueness on a field inherited from a parent table, but only for a specific child table. Since ServiceNow creates database indexes at the parent level, and Dictionary Overrides don't support the 'Unique' attribute,...

Question

i need some good tips for CSA exam..?

how can i clear my CSA exam in first try and some imp tips?

Question

Tree Picker on Workspace

Hello, there! I have been messing around the workspace feature as we will probably use it on our current project. The only problem I've found so far is that we use an field that has the tree_picker attribute. On the Legacy Workspace (aka Agent Worksp...

Question
Now Experience UI Framework
User Interface (UI)

Search for record (Magnifying glass) not showing on reference field in a sctask in the SOW

In the SOW, the "Search for records" magnifying glass icon is not showing for reference fields on catalog item tasks. They do show on the RITM, however. How do I correct this, or is this a defect? We are on the latest version of Yokohama and I built ...

Question

Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Ran across this thread on LinkedIn and it references that ServiceNow has released "Is in hierarchy" operator to assist in reporting by organization structure. Has anyone seen this referenced or documented anywhere else? This solves a major pain poin...

Question

Export incidents records to PDF, Excel or CSV from portal

Hello everyone i need to solve a defect about exporting records incidents who doesnt work in portal while the task export works, someone to help?

Question

【Column】なぜ、今「モデル」が必要なのか〜「暗黙の文化」を「経営のモデル」へと翻訳する〜

本稿では、特定の製品や方法論の是非ではなく、変化を前提とした経営において、意思決定をどの単位で行い、それらをどの前提で接続するのかという構造に焦点を当てる。個別最適を許容しながらも、全体の整合性と実行力を維持するために、経営はいかなる「モデル」を持つべきなのかを捉え直す。「まずはこの領域だけでいい。早く進めてほしい」「スコープを絞れば、意思決定は早まるはずだ」変革を急ぐ経営の現場において、こうした判断が下されることは珍しくない。対象を限定し、小さく始めること自体は合理的であり、...

blog
Thought Leadership

Using Employee Form to collect input

Hello folks, I am using Collect Employee Input type of HR task. I've created the Employee form, the survey and the Template to go with it. I see the input field shown on the Portal for this HR Task, but not on the back-end view. I see the Assessment ...

Question
Architect

Event Ingestion

Hello Folks,Can someone please guide me on how events are ingested into ServiceNow Event Management using a MID Server?I have already configured the MID Server and added Event Management under the Supported Applications section. Apart from this, I wo...

Question
Event Management

Adding dropdowns to currency field type along with other

Currency field type is showing the currency dropdowns which are active true on fx_currency table.My requirement is to add new currency dropdowns(which are active false on currency table), Also needs to add other as an option in the currency dropdown ...

Question

Reuse the approval e-signature for change cancellation process

How to enforce e-signature validation for change cancellation actions in the same way as Approval/Reject ?

Question

ServiceNow Domain Separation

Crack the Secret of Superpowers in ServiceNow Domain Separation: Accelerating Performance of your Organization ServiceNow Domain Separation isn't just a regular feature; it's like handing over a magic wand to modern businesses. With Domain Separation...

Article
Best Practices
Instance Configuration
Personal Developer Instance
Scoped App Development

Copying Localized Data

We have a request to copy localized Spanish Data from one translated text field into another translated text field. Our intent is to use a run script for this action so I would like to know what nomenclature I should be using in a script to allow th...

Question

Legacy system - Cherwell

Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.

Question