Render knowledge articles in kb_view intead record on configurable workspace

[Yuri Vidal]

Hello People,

How can i render Knowledge Articles in "kb_view"  instead "record" on configurable workspace?

I have a custom configurable workspace and cannot reproduce this behavior observed in the SOW Workspace or CSM Configurable Workspace (Vancouver Patch 5). When I choose any KB, using the List, Agent Assist or Global Search, the Workspace behavior shows them using the "kb_view".

But in my custom workspace, the behavior use the "record" view.

I suspect it's some configuration in the "page variant" in the UI builder, but I didn't identify where.

[Asim_R]

Did you find an answer to this? having a similar issue where the page is redirected to record instead of kb_view. 

[John Dahl]

I've been trying to figure this out too. Searching the docs site and Internet with multiple search engines have all failed. I suspect there are parameters that can be passed to the g_aw call, but I haven't figured them out yet.

[Kristen Dettman]

I wish I could give you a million likes for this. THANK YOU!!!