On SOW view, for Incidents, No matching sla is showing even after SLA is attached.

[Sanjay Kumar10]

In Service Operations Workspace view, Under Record Information Section No matching SLA is showing under SLAs and Timing section even after SLA's are attached. Please find out the below screenshot. Could anyone please help me.

@Dr Atul G- LNG 

@Community Alums 

@Satishkumar B 

@Mark Manders 

@Sandeep Rajput 

@SN_Learn 

[Community Alums]

Hi @Sanjay Kumar10 ,

‎10-26-2017 07:14 PM

Can you check your SLA Definitions if the incident you created are really applying to the start conditions of the SLA?

[Community Alums]

Can you check your SLA Definitions if the incident you created are really applying to the start conditions of the SLA?

[Mark Manders]

Please do not tag people in your questions. It's very annoying. Your questions will be answered if seen and it almost looks like you think you are entitled to the time of those people and don't want anyone else to help.

[Dr Atul G- LNG]

Hi @Sanjay Kumar10 

I tested this in my PDI and it is working fine, might be it is cache issue or try to repair SLA or try to update SOW Plugin once.

[Cau Thoong]

You'll have to map your response and resolution SLAs following this.

Visit SLA Timer Configuration -> The two records of interest are "Incident Response" and "Incident Resolution". Make sure you have mappings to your relevant SLAs.

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-level-managemen...