ServiceNow Community

How to add custom fields to the "Configure Column" list in the Resource Management Workspace

I’m trying to add more columns to the Resource Management workspace grid. However, when I click the “Configure Column” all the fields aren’t listed.I’ve tried changing the layout of some tables like “planning items” or “resource assignment” and then...

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Project Workspace — Managing your Projects in ServiceNow

Project Workspace in Strategic Portfolio Management ServiceNow’s Project Workspace is a project management application that is part of Strategic Portfolio Management (SPM). It brings planning, resourcing, financials, risk tracking, and reporting in...

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Notifications being broadcasted via teams

Hi Everyone, One user received approval notification via teams usually it goes by outlook notification not teams. Sharing what user said: User: I'm receiving via ServiceNow bot some notifications in teams. Seems to be related with standard changes. I...

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Is there an OOB AI Agent in ServiceNow to handle SLA-breached incidents and recommend resolutions?

Hi Community,I’m exploring the capabilities of Agentic AI in ServiceNow and would like to understand whether the following use case is already available out-of-the-box.Use case:When an Incident SLA is breached, an AI Agent should automatically:Identi...

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Script Action not executing when triggered by custom event (mass update on custom table)

Hey guys! I’m implementing a feature that allows our superusers to enable restricted read access (u_restricted_read_access = true) on historical tasks stored in a custom base table (x_vgll_rail_task).“Historical” simply means all existing records, re...

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How to properly define instruction and where

Dear all,When playing as practice case with AI agent in Agent studio, there are in many part of if fields that needs to be filled like :namedescription ( depending of the object sometimes mark as AI instruction)Instruction (AI instruction)Those field...

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How to Make ServiceNow Automated Test Framework (ATF) Truly Reliable

Enterprise IT | ServiceNow | Test Automation | AI Governance Why ATF Feels Powerful — and FragileServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises...

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Advanced Reference Qualifier Not Working on Catalog Item ESC

Hi Having an issue with my Advanced Reference Qualifier.I have 2 tables called Function / Sub-Function. Sub-Function references Function.Sub-Function table: I have created 2 variables of type: Reference.Function:Sub-Function:I'm trying to filter out ...

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Resolved! How to Become “Zero to Hero” in ServiceNow? Looking for Complete Roadmap & Team Guidance

Hi Community,I am new to ServiceNow and would like to become highly skilled (from Zero to Hero level). I’m looking for a clear roadmap that covers: Step-by-step learning path Recommended materials (courses, documentation, YouTube channels, books, etc...

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Resolved! Client Credentials OAuth Application User

Hello!I like the idea of having inbound (to ServiceNow) REST integrations start to use the client credentials grant type for several reasons, which I'll leave out for now for brevity. To use the client credentials grant type, one only needs to specif...

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Resolved! tableChoiceScript '-- None --' option

I have added the tableChoiceScript attribute to the sys_email_canned_message.table field to generate a filtered list of tables for selection. The list of tables is being filtered, the only issue is that there is no longer a "--None --" option and the...

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how to switch view from ui action

Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...

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Translation in UI page

The following is a code snippet from a ui page, how to I modify the code to make the texts translatable. for eg: the text: "On Hold Reason" or its choices below. ${} is not working btw. <div> <label for="textarea" id="selectOptions">On Hol...

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Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

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