ServiceNow to Entra Automated User Provisioning

[akashkosta0]

Hello Everyone,

I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.

Issue:

• Entra returns Error Code: InvalidCredentials
• Message: "Your ServiceNow credentials are invalid. Please provide a current ServiceNow administrative user name and password along with the name of your ServiceNow instance."

What I have verified:

• ServiceNow instance name is correct.
• Username is correct.
• Password is correct.
• The provisioning user is active and has the required admin role.
• Password has been reset and tested multiple times.
• Same credentials can be used to access the ServiceNow instance.
• This is occurring in a client ServiceNow environment, not a PDI.
• The error persists every time the connection is tested.

[Kieran3]

Hi @akashkosta0,

The first thing that springs to mind is checking that the URL in the Connectivity tab of the Entra Enterprise App is in the right format. I have a quick check and ours is in this format: https://organisation.service-now.com/

Double check that and let me know if yours is following the same format 🙂

[akashkosta0]

Hi @Kieran3 ,
I checked the URL.
I have added the screenshot please review it. I am trying in my PDI.

[Kieran3]

Hi @akashkosta0, I can't see a screenshot I'm afraid!

[akashkosta0]

I am getting an error while uploading screenshot
So i am writing my entra error here please refer below :
The error i am getting is testing connection failed
Invalid credentials