ServiceNow Community

Custom Bulk Case Loading - Adding a pre-check to the server script

In my last post, I introduced the idea of scanning an Excel file loaded as a HR Case Bulk creation process. Let's see how we can leverage the GlideExcelParser to help support the bulk case uploader. For this test, I wanted to provide a check that ver...

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Related Integration Hub

I am unable to proceed with creating the final OAuth 2.0 Credential record because I do not have the corresponding OAuth Client Secret. This secret is required to be entered into the Application Registry record before I can click 'Get OAuth Token' to...

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How to track assigned to changes and who changed it

I want to track the assigned to changes and who changed it on a dashboard to agents via a dashboard. How can it be achieved.

Question

Now Mobile Chart to List Screen

Hello,I'm currently working on the Mobile app and trying to pass information from a chart screen to a list screen. Currently I have set up the Chart screen that displays RITMs by state. I have created a List screen as well that will display a list of...

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Mobile app configuration
Mobile Studio
Now Mobile

Resolved! Flow designer - For each only executing once

I have a very simple flow to trigger a notification. The flow's trigger is a daily schedule.The flow's first step is to lookup records using a GlideRecord query. The script used is var contracts = []; var grAstContract = new GlideRecord('ast_contra...

Question

Migrating operational data PROD A→PROD B without clone. what is the best method?

Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...

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Issue -Inbox Clears

I’ve been using the inbox feature in SOW to manage my workload, and I noticed that at some point in the middle of the day, my inbox was automatically cleared and reset. After checking through some community discussions, it seems that this might be a...

Question

Can ServiceNow perform API discovery for external services?

Hello team,I’m exploring ways to enhance visibility into external integrations and was wondering—does ServiceNow support API discovery for third-party or internal services? Specifically, I’m looking to identify and map APIs consumed by applications, ...

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Discovery
Service Mapping

Resolved! DPM: Needs Attention: Risk

Can anyone explain how data is populated into the "needs attention" Risk tab within DPM? If there are conditions what are they?

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cmdb_ci_printer use count historical report

I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.

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Property to enable platform analytics

Hi,In the serviceNow community youtube (https://youtu.be/ixIQ0SRomjI?si=dlLOG4zjGb1RO3Bg) has been spoken about the enabling and disabling of Performance and Platform analytics at 31:45 There must be a property to disable the Performance analytics. D...

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perfomance analytics
Platform Analytics
property

Resolved! I have a requirement to add the comment in the flow designer

I have a requirement to add the comment in the flow designer. I 've a flow it triggers When a project is moved to Planning state and an approval gets requested, I want a Comment to be added as "Approve the project for the next process"can some one g...

Question

Reopen ui action in Risk event

hi, repone button in workspace Risk event configuration. Help me to find out the configuration.https://www.servicenow.com/docs/bundle/washingtondc-governance-risk-compliance/page/product/grc-risk/task/reopen-a-risk-event.html

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Limitations on Data Certification Admin Role with CMDB Workspace

We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...

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Resolved! Missing redirect URL in application registration.” during OAuth 2.0 authorization.

Hello,We are testing a scenario where an external application (Microsoft 365 side, Microsoft Search connector/Copilot) connects to ServiceNow Knowledge via OAuth 2.0. Reference:https://learn.microsoft.com/ja-jp/microsoftsearch/servicenow-knowledge-co...

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