User recieving email dispite the notification is been disabled

If the user has been added in BCC of the email notification, the email is sent regardless of disabled notifications. even if the notifications are disabled for that user?  If it expected behavior in service now platform ?

• Question

Configuring ReleaseOps in Zurich

ReleaseOps is a brand-new product, introduced with Zurich, to provide a process and automation to deploy and validate code from dev to prod in your ServiceNow environments.  It will soon be part of a free version of App Engine Management Center (AEMC...

• blog

Hide empty variables in Variable Editor for custom scoped application (cross-scope issue)

In a ServiceNow custom scoped application, I’m trying to hide empty variables from the Variable Editor. I followed a community thread (Hide empty variables on RITM and TASK record) and was able to successfully implement this for global tables. Howeve...

• Question

Enable Full Knowledge Base Search by Ignoring Taxonomy in Portal

OverviewBy default, ServiceNow Knowledge Search in Service Portal uses taxonomy filtering, which limits results to only taxonomy-linked articles.To allow search across the entire Knowledge Base, we modify the Search Source script to ignore taxonomy.T...

• Question

Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

• Question
• Change Management

content item with external link

Hello, if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the...

• Question

Live Webinar on April 14: Designing a Connected CRM in ServiceNow

Dear SNUG Community,On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end...

• Question
• CSM
• Event
• Webinar

How to Iterate through a List Collector Variable in Flow Designer

Whenever we are working with a List Collector variable inside the flow designer, we usually encounter an error similar to the error below: Unable to create serializable iterator for items:a8f98bb0eb32010045e1a5115206fe3a,0a826bf03710200044e0bfc8bcbe5...

• blog

CIA Triad

Hello teamWe have a customer requirement to classification for some assets on based on CIA Triad (Confidentiality, Integrity, and Availability)triad combo for Audit.Kindly find the attached Screenshot regarding the requirement.Please provide your rec...

• Question
• Digital End-User Experience (DEX)
• Event Management
• Operational Intelligence
• Orchestration (ITOM)
• Service Mapping
• Service Operations Workspace

Live Webinar on April 14: Designing a Connected CRM in ServiceNow

Dear SNUG Community,On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end...

• Question
• CSM
• Event
• Webinar

Hi , I am unable to view my vouchers after completing the course.

• Question

Define can read user criteria at the knowledge article level.

Hello everyoneI am trying to do a lab that is part of the CSA (Capstone project), and as part of this lab it is requested to : "Create an article containing instructions for requesting an sFone through the ServiceNow Catalog.This article must be avai...

• Question

Why “operationalizes / operationalized by” relationship not available as recommended by CSDM5

Hi Team, Why CSDM recommended relationship “operationalizes / operationalized by” is not available OOTB in system. What is the best way to create relationship between Business process and business capability? Thanks,KUMAR

• Question

Moving Existing Field from Incident to Task Table

Hi All,I need some guidance on a design decision regarding field creation across the Task hierarchy.Currently, we have a custom field “ teams Link” created on the Incident table  which is being used to paste meeting URLs.Now, there is a new requireme...

• Question