Extend ServiceNow Discovery to Any Network Device—Custom or Standard Out-of-the-box discovery works great—until you need to find a device that isn't covered. Maybe it's a vendor-specific model in CSDM that ServiceNow just hasn't built a pattern for. ...

Welcome to the Telecom Industry Products FAQ! This guide is designed to help Communication Service Providers (CSPs) understand the capabilities and value of ServiceNow’s telecom portfolio, including TSM, TSOM, TNI, SOMT, SPMT, and FSMT. Whether you'r...

Bringing Telecom CRM and Network Operations Together: A Unified Platform for Service Excellence   In today’s fast-paced telecom landscape, Communication Service Providers (CSPs) face mounting pressure to deliver seamless customer experiences while ma...

Hello everyone, and welcome to the 3rd installment on the new TSOM Visibility capabilities coming out at February 2025.  In my last blog - TSOM Discovery - inventory discovery from elements,  I've focused on patterns based discovery, used to connect ...

In my last post, Telecom Network Discovery Primer, I described the importance of Telecom network visibility and detailed a few use-cases and problems this comes to solve.   Today, I want to deep dive into the details of how Network Discovery is achie...