ServiceNow Community

How to redirect users to login page for CSM catalog items that require authentication

Hi everyone,I’m working on a CSM portal where some catalog items should be available publicly (without authentication) while others must require users to log in. I’ve configured pages, widgets, and user criteria for the public items, and those work f...

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How to add one more option in the location button to open one map (another map application)

Hi Experts, Would like to know if any one has done any implementation on the Mobile agent app to integrate a custom map application. We want to open another map application (One Map) using the location button as highlighted. Please let me know if an...

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Widget on service portal

I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...

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Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

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Unable to Register for Exam in webassessor – No Option Visible

Hi Community,I’m trying to register for a ServiceNow mainline certification exam via my webassessor account, but I’m not seeing any option to register. I’ve attached a screenshot for reference. I understand that we can not give the exam on maintainan...

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Cannot Impersonate User After Re-Enabling Active on a Table Extending sys_user

I created a user record in a table that extends sys_user. Impersonation worked initially.After I changed the Active field to false and then back to true, I am no longer able to impersonate this user.The user record appears active, but the impersonate...

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Architect

Resolved! Query results are not what was expected

You see below I am in production and there are only three conditions to be met and all of them are AND conditions not OR, yet you can see the location has eighteen locationsstarting off with (empty). Can someone tell me why those eighteen show up? ...

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Instance health check

How do you do an instance health check

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How to set username in header of Workspace

Hello everyone, I'm trying to create a header in my new Workspace page and i would like to show the name of the current logged user in this header. I tried to create a client state and client script: And apply this in my header: But the header is nu...

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Kubernetes (Secrets) certificate discovery and AWS Secrets Manager

Hi, Has anyone tried discovering certificates saved in Kubernetes secrets or AWS Secrets Manager?I haven't found anything natively that does this job without script development. Kubernetes Secretshttps://kubernetes.io/docs/concepts/configuration/secr...

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Apply filter to WSD Location Integration with Picker widget - 'Location'

Within the WSD Location Integration with Picker widget, the 'Location' option displays all Active buildings. I need a filter to only show Active buildings on 1 Campus. I think I've found the part of the widget where it's being filtered, but when I ...

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MVP Insights: From Insight to Impact – Value Realization in Practice with ServiceNow

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Victor Leite as he dives into lessons of Value Realization in Practice with ServiceNow. Digital projects often start with energy and speed. Integrations, automations, dash...

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Failed/undeliverable emails are logged and a notification is sent to the CAB Manager.

Hi Could you please help me on configuration of this on cabworkbench Meeting Request to Attendees:1.Clicking “Send meeting request to attendees” sends an email/calendar invite to all Attendees.2.The meeting email includes the Conference Details sect...

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On-Call Scheduling UI Macro 'on_call_avatar' and building schedules in lower environment

I have two requirements that I am stuck on.1. I am trying to edit the what appears on the pop up when hovering/clicking on the person on call. I have found that it is on the on_call_avatar, but I have had no luck in editing it. Is it possible to edit...

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