ServiceNow Community

What is sys_prefix

Hi Community,I have a question regarding the term "sys_prefix" mentioned in the following documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/system-logs/task/t_ConSysTablDelAud.html I tried looking for th...

Question

Record Producer created before cloning is not visible on portal after clone

I had created a record producer before cloning but now after clone when we restored our update sets to the instance, it is available in the backend, able to see the form by clicking on try it. But it is not visible on 'sp' portal.Checked category, ca...

Question

'CMDB Data Foundations: Set the foundation for AI-ready IT operations' training posted on 09/12/2005

Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.

Question

How to migrate Core UI Dashboards to Workspace Pages?

I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...

Question

How to fetch variables of one record producer in another record producer?

We have two record producers creating similar HRC but for different use case. They uses some similar variables for locations, country, state. I want to fetch the variables values that from one record producer to another record producer and validate t...

Question

CSA Exam free Voucher

Hi Team, How do i get the free voucher for ServiceNow CSA exam RegardsRajesh N

Question

Health and safety - Workspace - Add injury details - Unable to create Injury

Health & Safety - Incident : Out of the box gives option that Agent can create/update injuries. There is a requirement to a group of people need access to create / update injuries(sn_ohs_im_injury). I have created a custom role and given access to t...

Question

Third-Party Risk Management (TPRM) Smart Assessment Engine (SAE) Migration Tips

Migrating to the Smart Assessment Engine (SAE) in Third-Party Risk Management (TPRM) is an important step toward modernizing your assessment workflows. This guide walks you through who can perform the migration, what to expect after enabling SAE, and...

blog

How model substitutes are supposed to work (OTB)

I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...

Question

Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

Question

Can We Reuse Now Assist Summarize in a Custom UI Action?

ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...

Question

How to Bulk Set Post-Login Landing Pages for Users

Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...

Question
CSM Configurable Workspace

Credential Issue

Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...

Question
Discovery

Stop Backend Data Being Lost: Handling Late Variable Updates on RITMs

What goes wrong When a catalog request creates an RITM, we may have a Flow, or integration that calls external systems and update RITM variables some seconds later. If a fulfiller opens the RITM before the Flow finishes and saves the form, the empty ...

Article
Service Catalog

Action Assignment is not working for Non-Admin user in a workspace

Hello community, I have created an Action Assignment "Add" to show a list of task records on an interaction. This works for an Admin. When a Non-admin user clicks on Add, the page with a loading screen appears. Please find the attached. Let me know h...

Question