request management new process automation ideas

• Question

My Voucher expires on 19th Nov 2025.

Hi, My Voucher expires on 19th Nov 2025. And now i cannot register for exam. How do i resolve this. Will i still be able to give exam on 18th or 19th using my voucher before it expires or how does it work?

• Question

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

• Question

What should a QA know about ServiceNow cloning? Common interview questions?

Hi everyone,I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.Could anyone share:What clone-related questions are usually asked in interviews?What key p...

• Question

Start the Timer(time_worked) field when the state changes

Hi all, I want to start the Time field field when the state changes to In progress and want to pause it when it changes to on hold.How to achieve this? I have made glide.ui.timer.started  - false, to stop it from starting automatically.  Thanks,Poorv...

• Question

Brownfield implementation Approach

Brownfield implementation refers to modernizing an existing ServiceNow (or legacy ITSM) environment already in use—often heavily customized—rather than starting fresh (“greenfield”). Brownfield projects typically deal with reversing customizations, s...

• blog

i want to add attachment in the ritm from inbound email action.

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {    // Implement email action here    var cartID=GlideGuid.generate(null);    var cart= new Car...

• Question

Resource assignment creation's restriction is not working as expected in project workspace

In Project workspace, we want to restrict the resource assignment creation to current project's Project manager, Program manager and director. Which means that, the other project's manager or director should not be able to access the current project....

• Question

Integrate ServiceNow CMDB to power BI without Connector

Hello ServiceNow community, We wanted to integrate ServiceNow CMDB table to power BI. power BI connector we will not use. These two other ways I was able to find, but how to do this configuration from ServiceNow and power BI side, if anyone can help ...

• Question

Field location.country added in a Problem form is not editable for some users

In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?

• Question

Want export project planning gnatt chart into PPT/Excel

can we export project planning Gantt chart view to PPT/Excel from project workspace  as we can do it for portfolio roadmap on portfolio planning workspace.

• Question

As a Problem Process Owner, I do not want users to create a problem using this problem.do

 We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...

• Question