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Resolved! Change Risk Assessment setup

Hello Everyone,  We have Change Risk Assessment feature , can one let us know how its setup and calculate the values. In addition to that can we add more questions to the Change Risk Assessment page and also add help text to provide more info on the ...

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  • Scripting and Coding

How to auto-login after the password reset has been done by user?

In the External User-Self registration plugin. After when the user resets the password is redirecting to the home (or) login page and the user is not logged-in. How to auto login the user after when the user click "Reset Password" button.

  • Question

Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

  • Question

Font change in employee center

I want to change my employee center font in the "Gill Sans Nova" But its not present OOB.so how can we change the font. 

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[Article] How to Create a Report in ServiceNow (2025)

How to Create a Report in ServiceNow: Step-by-Step Guide for 2025If you want to stand out as a ServiceNow admin or developer, there's a simple move that makes a big difference: learning to build ServiceNow reports. Reports turn your mountain of raw d...

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Introducing our Session 2 MVP/Rising Star Panelists!

It's our absolute pleasure to introduce our second session panelists for the September 16th webinar - Achieving through Community: MVPs & Rising Stars! Take a look at this Community all-star lineup! Learn a little about these driven individuals below...

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Resolved! I am not sure why script include is not working

To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...

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Resolved! Tips for CIS-FSM and CIS-CSM?

I am currently considering taking the CIS-FSM and CIS-CSM exams soon. Could you advise me on how their difficulty compares to the CSA exam?  

  • Question

Adding AI Summary Card to a CSM Case form in UI Builder

We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...

  • Question

hide New button based on some condition in related links

Here is snap in this snap the highlighted New button hide based on condition.condition 1 : if user had admin, can able to see the new buttoncondition 2: the highlited, managed by group member -  who has any one part of that group member also able to ...

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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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