Redirect to CSM/FSM Configurable Workspace when clicked on data visualization

[Devangi S]

We have a requirement to redirect to the CSM/FSM Configurable Workspace when clicked on data visualization configured on case types. Currently when we click on it, it redirects to the default list view and further redirects to default view of the form after clicking on the record. Expectation is to redirect to the CSM/FSM Configurable Workspace only.

Data Visualization Configured on Case table. When we click on any of the record, it redirects to the native view of the case record. We want to redirect to CSM/FSM Configurable workspace.

[Ankur Bawiskar]

@Devangi S 

share screenshots

[Ankur Bawiskar]

@Devangi S 

if you are talking about Data visualization within Landing page then they take you to that workspace record view only

for platform analytics dashboard thing check this link approach from Vikram Gupta

Platform Analytics dashboard: redirect to workspace? 

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[Ankur Bawiskar]

@Devangi S 

Hope you are doing good.

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[Devangi S]

@Ankur Bawiskar 

Actually it is should redirect directly from the data visualization in platform analytics. We don't want to create any other inline dashboard.  I did try this one https://www.servicenow.com/community/platform-analytics-articles/solution-to-redirect-from-pae-dashb... but this also not helping.