Redirect to CSM/FSM Configurable Workspace when clicked on data visualization

[Devangi S]

We have a requirement to redirect to the CSM/FSM Configurable Workspace when clicked on data visualization configured on case types. Currently when we click on it, it redirects to the default list view and further redirects to default view of the form after clicking on the record. Expectation is to redirect to the CSM/FSM Configurable Workspace only.

Data Visualization Configured on Case table. When we click on any of the record, it redirects to the native view of the case record. We want to redirect to CSM/FSM Configurable workspace.

[Ankur Bawiskar]

@Devangi S 

share screenshots

[Ankur Bawiskar]

@Devangi S 

if you are talking about Data visualization within Landing page then they take you to that workspace record view only

for platform analytics dashboard thing check this link approach from Vikram Gupta

Platform Analytics dashboard: redirect to workspace? 

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[PradeepReddyA]

Hi @Devangi S 

If your requirement is to navigate to a Workspace from a dashboard, this can be configured directly through the Technical Dashboard Editor.

Please refer to this article 

Hope that helps!

[Tanushree Maiti]

Hi @Devangi S 

Refer these links: 

Set Dashboards on User Landing Page based on roles