OLA triggers on every ticket update?

 I am trying to make per assignment group OLA to track initial response times across assignment groups.  I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...

• Question

Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

• Question

Interview Questions on ITSM with 1.5 year experience

Administrator and Developer 

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Know your Data. Protects what Matters.

Every day, enterprises handle enormous volumes of sensitive data — personally identifiable information (PII), protected health information (PHI), financial records, and more. The risks are real: data can be leaked by malicious actors, accidentally ex...

• blog
• Platform Security

unable to run query builder, when running it shows problem running query

• Question

Business Rules Filter Conditions & Advanced Conditions (Advanced tab's Condition field)

As part of Technical governance, it is important to understand the filter conditions vs advanced conditions, so we can avoid any common mistakes.In a ServiceNow business rule, the Filter Conditions in the When to Run section function as the trigger...

• blog

Execute schedule report from script

Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...

• Question

clicking the report should open in workspace

Hi All,when a pie/single score report is clicked, can we open the data in workspace instead of platform? Is it possible?  Thanks!

• Question

How to show tooltips for choices based on category

Hi All,Is it possible to display different tooltips for the same choice in a string field depending on the value of a category field? Thank you!

• Question

Add Tooltip to choices in a string field in workspace

Hi All,I tried to add Hint to a string field (name is Category) choice (Functionality) and it displays hint  when users hover on it in platform. The same is not working in Workspace, can we add tooltip/hint to choice values in workspace? Thanks!

• Question

SAM Pro Entitlement Import - Ignore Status

Hi Community, I’m trying to understand how the “Ignored” status is set within SAM Pro, specifically in the Entitlement Import process. I regularly see entitlements marked as “Needs Review,” but I’m unclear on how or when an entitlement is assigned th...

• Question
• entitlement import
• Entitlements
• import
• SAM Pro

I'm wondering how to store and search the contents of a set of variables in one record

 I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

• Question

State flows for change request for Emergency change

Hello All,So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.I want to achieve it through state flow is it possible?If yes can you please guide @An...

• Question

How to create a Test Incident and access that via API

I'm new, and wants to know How to create a Test Incident and access that via API.Kindly share the steps 

• Question