ServiceNow Community

Is there a Way to Make MVRS variables editable on SCTASK for a particular group?

Hi Experts, I have a MVRS, which lets requestor select user values from user table. This item creates a tasks which passes through diff teams, and teams can edit the variables in from on the users to update the information/ input the information, and...

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Mapping Risk Appetite Scales with Residual Risk Rating Scales

Can anyone tell me how exactly qualitative appetite status is calculated? My risk appetite scales are default open/tolerant, flexible, moderate, cautious, and averse. My residual risk rating scales are very low, low, moderate, high, and very-high. Ho...

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ServiceNow release

What new features are expected in the upcoming ServiceNow release, Australia and what are the specific capabilities included in that release?

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Smart assessments in Privacy Management

Hi All, I have a legacy assessment and i have migrated the legacy assessment to smart assessment using the smart assessment migration toll and when i using the Assessment in the privacy management I have created the new Assessment under the assessmen...

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Modify the OOB UX List Items

In the CSM/FSM configuration workspace, several default lists appear in the Default List view. We’d like to remove some of these items. What is the recommended best practice for hiding or removing these default lists while ensuring that future upgrad...

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CSM Configurable Workspace

notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

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I have to create Inbound action.

Hi Team, I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that. Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...

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Resolved! custom approval in flow designer

Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...

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Threshold on Dial type in PA

How to add threshold to dial type widget in PA. can any one help how to achieve it?

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Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

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How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

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How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

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CSM/FSM workspace - modifying the Comments in the Compose section

In the CSM/FSM Workspace I am trying to update the Comments “verbiage” in the Compose section. So far I have figured out how to update the “Everyone can see this comment” part by following this post I found in the community Modify the compose section...

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CSM Configurable Workspace

Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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