Adding field in Tech assist portal

Abishek1998 · 3 weeks ago

Hi all,

I want to add a Employee number field in the work details section which is available in the my profile of service Portal.

I tried adding a field in work details section from sn_employee_overview_section TABLE. But still the changes are not reflecting in portal?

I have attached the image.

alexalejandro · 3 weeks ago

@Abishek1998 Have you tried to edit the widget directly in the portal? Maybe using page designer will help.

Find the widget used (commonly something like):

User Profile
Employee Profile
or a custom clone

Check the widget’s HTML / server script

Look for something like:

data.user = $sp.getUserRecord();

or:

data.user = {

department: user.department,

title: user.title

};

// specific
👉 If it’s the second case, your field is NOT included automatically.
 
add your field to the server script:
data.user.employee_number = user.employee_number;
 
Then, also update the HTML:
<div>
  <label>Employee Number</label>
  <span>{{data.user.employee_number}}</span>
</div>
 
 
If it is using $sp.getUserRecord()Then the issue is usually:
The field is not on the sys_user table
OR it’s not readable due to ACLs
Check:Is your employee number field actually on sys_user?
Does it have read access for the logged-in user?

View solution in original post

Tanushree Maiti · 3 weeks ago

Hi @Abishek1998

Refer KB : KB0693942 How to add fields to the user profile page in Service Portal

Go to a sys_user record form view.
Switch the form view to Service Portal.
Add the fields you want to this form view.
Save the change.
Verify that the fields appear under the About section on the user profile page in Service Portal.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Abishek1998 · 3 weeks ago

Hi @Tanushree Maiti - I tried this method and I am getting nowhere.

alexalejandro · 3 weeks ago

Check this post, another user had a similar situation and the solution provided worked:

https://www.servicenow.com/community/employee-center-forum/newly-created-overview-section-not-showin...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards

Abishek1998 · 3 weeks ago

Hi @alexalejandro and @Tanushree Maiti ,

I have followed your steps but still it is not reflecting in portal. I have attached the images