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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: What's New in the Zurich release for ITOM Visibility & Cloud Accelerate Hosted by Lolita Honkpo 29 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for ITOM Visibility & Cloud Accelerate Hosted by Lolita Honkpo 29 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM Hosted by Lolita Honkpo 29 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM Hosted by Lolita Honkpo 29 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM Hosted by Lolita Honkpo 29 Sep, 2025 09:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM Hosted by Lolita Honkpo 29 Sep, 2025 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

ServiceNow Email Configuration

We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...

  • Question

Controlling a maintenance window from a change.

Hi,We are new to Service Now. Within a change request we will attach all the affected cis. We would like to put the cis into maintenance mode to stop alerts during a change. What is the best way for scheduling a maintenance window but we want the eng...

  • Question
  • Change Management

Import API - CSV - set the delimiter

Hi community,I'm actually facing an issue while trying to import a CSV file via Import Rest API.Indeed, the separator in my file is the semi column (";"), so when I import my file through Import REST API (sys_import.do), it doesn't recognize my separ...

  • Question

Can't see the users when check in walkup portal

When doing walkup check in from walkup portal. The list seems there but when I search for users its showing there are no users even though they are present in user table.Not sure why this is happening. Can anyone help me with this!!!The name appears ...

  • Question

Problem Management – What’s new in Yokohama

As Yokohama includes Service Operations Workspace (SOW) 6.x, problem management models are enabled by default for new customers.Last time we looked at what was new in Xanadu.What’s new at a glance in Yokohama: With Yokohama: Problem Management Models...

  • blog
  • Problem Management
  • Service Operations Workspace

Issue with Adding/Removing Users from Group

Hello Community,   I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.   Could you please suggest a resolution for...

  • Question

Email based MFA on Zurich

Hi Team, We have upgraded SNOW from the Xanadu to the Zurich version. We want to enable only "Email based MFA by default" for accessing the instance. However, I noticed that the email-based MFA option is not available in the user profile. We need to ...

  • Question

URGENCY , PRIORITY , IMPACT

URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.

  • Question

where to check service now version

where to check service now version in service now instanceThanks

  • Question
  • Analytics and Reports
  • Integrations
  • Scoped App Development

bulk emails triggers

Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox 

  • Question

Cannot delete items in the cart item in ServiceNow portal

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working.  Whether it is blocking due to some ACL's or it is the standard process in the e...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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