ServiceNow Community

Explain Problem Management life cycle?

Do we have any Diagram to understand the Problem Life Cycle please or any document

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Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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Set the Custom view to default view when an IT team user open User form.

Hi Community,I have created a custom form view specifically for IT team users. My goal is that whenever they open the User module form—whether for an existing user or when creating a new user—this custom view should be set as the default view for th...

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How to hide "Reduce motion" option from Preferences dialog in Next Experience UI?

In our instance (Yokohama release), when users open Preferences (via the avatar menu → Preferences), they can see options such as Display, Theme, Accessibility, and inside Accessibility there is a toggle called "Reduce motion".For our requirement, we...

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UI action popup window

When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...

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UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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How to Hide the "CI removed" message in activity in incident form when we change the CI?

How to Hide the "CI removed" message in activity in incident form when we change the CI in incident form?

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Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

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Discovery Help !!

I have noticed that Discovery is slow and timing out when parsing process tables with thousands of rows.How can you optimize your Discovery Pattern?

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How to add work notes detail under provider notification

I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...

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Discovery Help !!

I have created a custom pattern to discover a new application. Discovery is running fine, but the CMDB is getting duplicate CIs created.

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how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

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[APAC/EMEA] 14 - 16 October: AI Readiness Digital Summit by ServiceNow

Register Now Join us for a 3-day virtual experience designed to equip you with the knowledge, tools, and strategies to drive AI adoption across your enterprise —no matter your role or where you are in your AI journey. Why You Should Attend Becom...

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Archival in ServiceNow

Hello Guys, I wanted to know about ServiceNow data archival Policies. When any table is archived, what would happen to the related records and the attachemnts in the record.eg. if i apply archival on incident table, what would happen to task_sla reco...

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