Does ServiceNow prevents sending notification to self?

SreedharVed
Tera Contributor

3 weeks ago

A RITM was created. A user belonging to a group, say, SNTech, includes 9 additional members, has updated the RITM's Assignment Group to SNTech.

Upon the update, the RITM kicked off email notification. The notification was sent to 9 remaining members whereas the user who updated the assignment group, did not.

 

Not sure if this is a new feature!

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Mark Manders
Tera Patron

3 weeks ago

No. It's a very old feature. This is to prevent that you get notified on your own actions (doesn't really make sense). If you do want to receive those unnecessary emails, you can set the checkbox 'sent to event creator' on the notification to 'true'. It will then trigger the email to the person updating as well.

But this has been around for as long as I can remember.