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How to populate list collector from client script

Hi,How can we add managers in list collector variable based on group selected in another list collector variable using onSubmit client script.Kindly note that multiple groups may have same managers but the list collector variable holding managers sho...

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CSA Exam Doubt !!

Hi all,When going through exam CSA samples I saw few questions on how to navigate.Like all-> service catalog .... Like these type of questions?Those who gave CSA recently , how many questions would be asked like these as these r confusing I hope it's...

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How to make correctness 90 percent in CMDB dashboard as part of CMDB discovery?

Hello Everyone, We have setup discovery for our project and everything in initial state As part of CMDB health dashboard , our target is to keep the Correctness percentage as 90 % Now in our system , correctness showing as -10% , what are all the re...

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While transfer of my previous servicenow account with current organisation , I lost my certificate

please help to recover my CSA certificate which was tagged to my previous organisation email address

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In ATF I want to read all the dropdown values & compare it with the provided list for a field.

I want to read all the dropdown values & compare it with the provided list for a field. How can I do it in ATF?

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How to Configuration DPR (digital product release)

Hi All,Could you please provide detailed steps for Digital Product Release (DPR) configuration?Additionally, I would like to know:What activities or prerequisites need to be completed before installation?How can we estimate the timeline for DPR confi...

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Demand to EAP Item Conversion Configuration

SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires configuration,...

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Resolved! pmo

hi , i want to ask how pmo role can be more beneficial in low range companied where decision are going with the singe person. how pmo department more revolving and expandable

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Make comments mandatory when incident state changes resolve to reopened in service portal

Make comments mandatory when incident state changes resolve to reopened in service portal.here I am adding a image. Here there is a action button we can open incident state to reopen here. Please suggest your solution.

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How to edit mini email compose on any workspace.

My requirement is to disable the apply email template options below the body in mini email compose in the compose section on workspace. I cant find it on ui builder does anyone know how to achieve this?

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How to enable 'Add to cart' functionality on CSP portal for order management?

I want to add 'Add to cart' functionality on the 'CSP' portal for the order management just similar like catalog items on the service portal. Currently i am not able to find any option or field to enable add to cart for the csp portal.I have also che...

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In a problem record, when we click the Accept Risk button, a popup appears in SOW

“In SOW(service operational workspace) problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exis...

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Blog: How to use the Attachment API in Powershell

Hi, Everyone. If you want to transfer data to ServiceNow, you might have considered sending a local file from your Windows PC or Server via the API. Of course, you would probably limit your use of this API and run it from a PC or server located on a ...

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365 E3 Reconciliation Issues: Intune Data vs. User Subscription Entitlements

Hi everyone, We are currently in the birthpangs of implementing SAM Pro and running into a reconciliation discrepancy with Microsoft 365. Our Setup: Discovery Source: We are using the Service Graph Connector for Microsoft Intune to pull software inst...

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Setting Event Management Threshold

I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...

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Event Management