ServiceNow Community

How can I show Background Script results in split screen? (Screenshot below)

In running background script, how can I show Background Script results in split screen? (Screenshot below) In my view, the result is displayed on a new page not in the right side as shown in the picture below. This is what I see on my end and the re...

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Implementing Service Catalog Functionality in the Mobile Agent App

Hello Community, I hope you’re all doing well.I’m currently working on a requirement where we need to enable Service Catalog functionality within the Mobile Agent app. I understand that Now Mobile is primarily designed for requesters to browse and su...

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Resolved! i want to CSA (servicenow) cerificate with my full name

i want to CSA (servicenow) cerificate with my full name

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In the end of a response from VA, I want a link/button of 'Get help from an agent'

After the VA respond through Bot Response text(shown in the image - "In how to report sickness topic" , I need two more options, i.e.Get help from an agentEnd this conversationSo, how can i achieve this?

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application is not selectable in Studio

Why application name is showing blank in studio application picker window. I check the sys_app form as well for the application and things are looking good there. Not sure what is wrong. See the first record in below screenshot. I see no application ...

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Widget on service portal

I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...

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Resolved! Personal Developer Instance web site Not Working

Unable to access the Personal Developer Instance web site or any of the Developer Resource links. No one at my location can access the site. https://developer.servicenow.com

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report is not reflecting to user

Hi Team , we have 2 users one is able to see the report and another one is not . check there access both user have same access .what could be the reason why 2nd user not able to see.

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Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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Incident Management

Add URL parameters using catalog client script without reloading the form

Hi All,I am trying to append a value of a URL using on load catalog client for a order guide. My requirement is I need to have a parent catalog variable value appended in URL when user clicks on next button in order guide. I wrote an on load client s...

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BCM - Upstream and Downstream Dependencies Not Populating in Generated PDF

Hi everyone, I encountered this in the Business Continuity Management (BCM) module, specifically within Business Continuity Plans (BCP).When I click “Generate PDF”, the PDF is created successfully — but the Upstream and Downstream Dependencies (which...

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Business Continuity Management (BCM)

How to configure CI items.

When the Class is selected only CI's of that Class can be selected in the Configuration Item (CI) field.Note: I've created new Class field and it is reference to CI class table

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Change Management

Impacted Area Relation Ship Configuration

Hi All, In the Regulatory Alert table, there is a related list called Impacted Area. This table is not an M2M (many-to-many) relationship table. Also, when I check the Relationship table, there is no explicit relationship defined for this related lis...

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Hi team , under interaction record level we have "Internal Transcript " field here we have agent

Hi team , under interaction record level we have "Internal Transcript " field here we have agent and customer interaction history is stored and we two ui actions is there which are"create incident""create request"whenever incident created then cop...

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Associate Technical Project Manager Track

I have just begun the Associate Technical Project Manager track. I’m curious to hear from those who recently completed these ServiceNow PM tracks about the new opportunities that they were able to move into. Please share your experiences and insight...

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