ServiceNow Community

Start microsoft teams chat button is not appearing on incident form for itil users

Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...

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Resolved! Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.

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Social media X icon twitter symbol should reflect in EC portal.

Hi Team, For Social media icons in menu items we have OOB icons in servicenow. For twitter we have bird symbol But we need X icon symbol. How to achevie this in menu items. Attached screenshot for your reference. And i have added X icon in db_image t...

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Inbound email action for incident creation

Hi,We have an "out-of-the-box" instance that I am not so sure was set up "out-of-the-box." Specifically, the act of creating an incident from an email. The inbound email action for this is disabled and incident creation is handled by a workflow where...

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How to enable “Preview Email” option in Workspace list for sys_email table like Native UI?

Hi everyone,In the Native UI list view for the sys_email table, there is a “Preview Email” option available in the list context menu. This allows users to quickly preview the email content without opening the full record.However, in Service Operation...

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Hide "Picture" on Record Producer form but keep in Category List

Hi everyone,I’m struggling with image behavior on my Record Producers in the Service Portal and could use some clarity:The "Picture" Field: I’ve uploaded a picture that I want to show as a thumbnail in the Category List. However, it also appears as a...

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System Administrator Fundamentals Capstone Task 3 - "Reject" Flow Logic Missing

I am working on my capstone project for System Administrator Fundamentals. Task 3 requires building a flow for Strawberry sFone ordering from the Service Catalog. When I just strictly follow the solution guide in the download files, I am able to dup...

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sc_req_item table not showing flow designer

the sc_req_item not showing in flow designer how to make it visible

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How to create a report to display the data with respect to the years and months

Hi Team, I have the requirement where customer wants to have the report should get displayed the data in yearly basis and also when we select the year there they can be able to select months, based on that they wanted to display the data.Please sugge...

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This dashboard contains unsupported widgets and cannot be migrated to the next experience ui

I have a lot of dashboards in the core UI where the question mark appears with the message: 'this dashboard contains unsupported widgets and cannot be migrated to the next experience ui'. On my PDI there are also some out-of-the-box dashboards (pa_da...

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Resolved! Strawberry Workflow can not proceed after request is rejected, while it works well after request is

In CSA course Capstone Project Task 3 Automate Service Catalog Item Fulfillment Strawberry Workflow can not proceed after request is rejected, while it works well after request is approved Description: in SNAF Capstone Project Task 3, Automate Servic...

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Migrate Financial Baseline to the Next Experience - very bad performance

Hello Community, I would be interested in your experience with the standard migration job "Migrate Financial Baselines to the Next Experience". I was running this job for smaller-bigger batches recently as part of our overall migration activities to ...

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Resolved! Servicenow Studio not oepning after australia upgrade

Hi Community, I hope you’re all doing well! I just upgraded my instance from Zurich to Australia yesterday, and I’ve run into a bit of a hurdle. Since the upgrade, I haven't been able to open ServiceNow Studio.The strange thing is that I can still se...

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CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam. How...

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migration from Jira / Confluence to ServiceNow

Hi All - we are planning to do the migration from JIRA and Confluence to ServiceNow, i would like to know if anyone has completed it in past and any suggestions, lesson learned, how to start and where to start planning it.

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