ServiceNow Community

Variable Set Catalog Client Scripts: can they work on variables outside the set?

We have an existing Variable set that has a Catalog Client Script which works with the variables inside the Variable Set. On several of the variables outside the set in our Catalog Item, we would like the Catalog Client script to work on those variab...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Inbound email that sends out a custom notification without creating an incident ticket

I need to create an inbound actions for emails with FW or RE in the subject line, so that no incident ticket is created, yet an email notification is sent out. I have tried the suggestion of using an event plus including current.setAbortAction(true),...

Question

Follow Filters for Business Unit and Departments

Our reporting team is looking to be able to leverage filters on dashboards within PA where a user can select a business unit in one filter and then in another, select multiple departments to which the Business Unit is attached to. This would then upd...

Question

Reference variable not visible in Portal for non-admin user but visible in classic view

I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...

Question

Decision Table: Use input as variable within the result

We're looking to help our teams with consistency in naming conventions within our account request. This can be done with a series of IF statements in the flow, but I'm looking at trying to use a decision table. We have some simple decision tables tha...

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Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

Event
Virtual

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

Event
Virtual

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?

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Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

Event
Virtual

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING men...

Event
Virtual

RITM State marked to Closed Complete but Request State remains approved in Flow

Hi All, I have a flow which only contains approvals for RITM and then if it is approved certain insertion takes place on a table and then the RITM is marked as Closed Complete.Now when I check the request state field it stays as approved. My query is...

Question

Automate User allocations in Software entitlements using groups

Hi Team, Iam trying to assign users from groups to few entitlements. I have written a script to do it but this is allowing only one entitlement, i want to allocate users from same group to ent1 and ent2 which have same display name. Its not working...

Question

Register today for the 5th annual Holiday SNUG virtual event!

Hello SNUG Members! You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertaine...

Event
Virtual

Trigger an AI Agentic Workflow from Now Assist chat

I have created, tested, and activated an AI Agentic Workflow from AI Agent Studo. However, I am unable to get the AI Agentic Worflow to trigger from the Now Assist chat. All I get as answers to my prompts are generic links to help resources. Am I mi...

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