How to update change request view - fields and Tabs in SOW

Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...

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Assistant provider as Genesys

Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...

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Survey question mandatory on condition

if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then  "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...

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Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Custom Status field displays backend value on Case form

Hi Everyone,I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue?  Kind Regards  

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Hi , I am unable to view my vouchers after completing the course.

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Unable to complete Task 02: Approve requests (ITSM) Zurich

I am working on Task 2 in IT Service Management (ITSM) Fundamentals Simulator (Zurich) and I am stuck at this point: Now that the record has been approved at the request level, we need to approve it at the requested item level.As Matthew Smith, open ...

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pm_project - create from template button

Dear SPM Experts,We are using projects (pm_project) and have put an ACL which allows write operation to project only if the user is in the project manager (project_manager) or project owner (assigned_to) or admin (project_admins custom field). When p...

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M2M Slushbucket (sys_m2m_template) not loading left side records for KB articles

I am working on a custom UI Action to add Knowledge Articles to a Change Request using an M2M table (task_rel_kb). in service operations workspace. I am attaching screenshots for reference, on the change request table for the related knowledge relate...

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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• Change Management

Jamf → CMDB Disk Mapping: Manufacturer Empty, Model ID Duplicated

Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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Prevent user to reject approval from SOW

Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...

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AI Search in ESC

In Zurich,  we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

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