ServiceNow Community

Enabling Debugging for a field

Anyone know how to "watch" a field to find out how it is being turned to ReadOnly? I have tried the session debugger and I can only select "Entire session". if I do that, then my ServiceNow session just crashes and I do not get any useful data.

Question

AssignedTo Catalog task Variables not popping up on workflow script

Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...

Question

Parent/Child Related list record creation

Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad

Question

SAMP- License not under management

Hi all,Is anyone using the License under management flag? I understand the need for the ability to ignore software products that are not under SAM, but I have problem with it automatically marking it as compliant. By marking the license under managem...

Question

AssignedTo Catalog task Variables not popping up on workflow script

Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...

Question

How to display RITMs while using Enhanced Requests Experience?

Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...

Question

Knowledge graph enhancing Virtual Agent search

Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...

Article

Can someone go over document templates?

I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...

Question

HR bulk case creation - including description and close notes

We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...

Question

What is the current OOB best practice for tracking project percent complete?

With Project Workspace, CWM, EAP, and SPM what is now ServiceNow's recommended best practice as of Zurich and forward of setting up projects, project tasks, and stories tied to a project so percentage completion of a project is auto calculated and po...

Question

Resolved! Copy work_notes from closed task to new task

Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...

Question

Ignored installs are appearing in the SAM Workspace

1. How are software installations determined to be inactive?-What conditions or rules are evaluated to mark an installation as inactive under ignored installs? 2. What is the purpose and significance of an inactive install within Software Asset Manag...

Question

Mind the Gap: Driving CMDB Maturity Through Insightful "Assessment"

Use Case:Our business platform has facilitated a CMDB solution; however, the maturity of the CMDB is currently lacking. Before initiating improvement activities, I wish to evaluate the CMDB maturity and identify the gaps that need to be addressed in ...

blog

Resolved! can someone teach me data modeling in terms of cmdb

Question

AssignedTo Catalog task Variables not popping up on workflow script

Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...

Question