Paste Formatting Options Popup Not Appearing in ServiceNow Email Composer

SauravR58560934
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Hi Community,

The Paste Formatting Options pop-up does not appear when pasting Word content into the ServiceNow email composer. It works when a colleague uses their own account, but not when I impersonate that colleague or the affected user. The issue occurs in both Chrome and Edge.

Could this be related to impersonation, HTML editor settings, or system properties? Any suggestions would be appreciated.

Thank you!

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Vishal Jaswal
Tera Sage

3 weeks ago

@SauravR58560934 If you try it in your PDI , I am sure you will not face this issue. 
I noticed that last year someone reported a similar issue, however the thread is not closed: https://www.servicenow.com/community/developer-forum/paste-formatting-options-popup-that-appears-whi... 

Maybe try performing cache.do and if any user preference related to the same is there, then take a backup and try removing it for yourself as well as for affected user.

If the above didn't work, then raise a HI Case.


Hope that helps!
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