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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

How to sort or group by a column in a scheduled report

I created a scheduled report but it is not working the way I envision. Here are the details.The type: ExcelData: Table is incidentType: It is a list. I wish to also to have the Bar chart along with it.I configured the report to group by the Assigned ...

  • Question

Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin

Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...

  • Question

Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

  • Question

List Page Templete in UI Builder

I am working in ServiceNow UI Builder and configuring a List Page Template. Currently, I have a list of records displayed on the page. My requirement is:When a user clicks on a record in the list (for example, the reference number or the row itself),...

  • Question

unable to display catalog item in ms teams

unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported." 

  • Question

Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

  • Question

Cancelling Existing Incident SLAs and Attaching New Ones

Most of the time when amending existing SLAs you can simply amend the existing SLA with an end date/time Start condition and put a new date/time Start Condition on the new SLA version, but sometimes you may need to completely cancel and attach a set ...

  • Question

Cancel option in incidents for end user/customer

 Is it a good practice to provide end-users with a global ‘Cancel’ option in ServiceNow Service Portal for all Incidents, catalog items, considering the potential impact on multi-step workflows like procurement and IT setup?”

  • Question

What's New in Zurich Release for Hardware Asset Management

  ServiceNow® Hardware Asset Management aims to reduce stockroom inventories and resource usage at the beginning of the asset lifecycle. This service provides value from the start to the end of the lifecycle, with asset managers using data such as e...

  • blog

Cancel Incident(s) from List View with Mandatory Cancel Reason

Hi All, Recently, I have received a requirement from one of the customers that they want to cancel the Incident or multiple incident from the list view with mandatory cancel reason to pop up during cancelation.  I thought of sharing this as this migh...

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