Open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly

Hello forum,We have a requirement to open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly. We tried a few things but it didn't worked. Also referred to the below article, it works for pdf's and ppt's bu...

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Pivot cells to display non numeric value in reporting

Trying to create a Pivot report for survey data (asmt_metric_result).Each metric result has duplicate rows per question, so I need rows = assessment number, columns = questions, and cells = string_value (user response) instead it is showing actual va...

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• Reporting

How to add fulfillment step(task) in a catalog when catalog builder is not working

 Problem Statement:Catalog Builder is not working, so fulfillment steps are being added manually through the tables sc_service_fulfillment_step and sc_service_fulfillment_stage.A fulfillment stage record can be created and linked to the catalog item,...

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ServiceNow Exchange: [AMS] Digital End-User Experience Office Hours

  Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.   Questions for the presenters...

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Understand loggin for traceability in platform.

Hi team,We have an application on the servicenow platform, which is currently in development phase- goal is to assess how logs can be captured, structured, and stored centrally within the platform for better traceability and analysis.Currently, the a...

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April 2026 First Friday's Recorded Session- Your Knowledge Base is calling, it wants to be useful.

Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia]  ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - ...

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Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

Updated March 11, 2026 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release   UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued b...

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• Analytics and Reports
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• Platform Analytics
• Platform Analytics Experience
• platform analytics migration
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Data source type of data stream for pulling data from microsoft intune devices

Hi All,In Rest Step of data stream, I used Base Url(coming from connection alias) and Resource path to form a request url but in the output it is coming https://graph.microsoft.com/%0D%0A%0D%0A%0D%0A%0D%0Abeta//deviceManagement/managedDevices   

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Parse Excel to JSON format

I am trying to read an attachment file from a attachment variable to parse data in it and build a JSON payload per row with header as name and value as key to use that information on a variable. to make any progress , I cant get past the parser.parse...

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GlideForm field types (scripted, UIB)

Hi, I'm trying to provide generated form data to a UIB form component. I have input fields working (e.g. {"maxLength": 40, "type": "string", "internalType": "string"}).What I want: a non-input field type such as a formatter or catalog "label". I foun...

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Testing "Additional actions (Hamburger menu) with ATF

Hi, is there an option to test the 'hamburger menu' (Additional Actions) within ATF? I have to click on it to be able to click on the other components in that menu.Br,

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How to learning ServiceNow?

Hi all, I'm new commer.Anyone can sharing step-by-step to fastest learning ServiceNow ? Thank you so much  

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PDi issue it gives me under maintenance from 2 days

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Update TinyMCE Toolbar system properties

 Hello @all  I’m trying to update the following system properties:glide.ui.html.editor.v4.toolbar.line1glide.ui.html.editor.v4.toolbar.line2glide.ui.html.editor.v4.valid.buttonsHowever, after adding the values, I’m not seeing any changes reflected in...

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