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Now Assist Panel error

I'm getting error when running Now Assist Panel in ServiceNow. Could someone please guide with solution and root cause. Attached screenshot is from "Now Assist Panel - Platform (default)" BUT facing same issue in "Now Assist in Virtual Agent (default...

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Kanban Board Component - Part 1 - Initial configuration

Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...

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calendar report

Hi Team , do we have any options to create Calendar kind of report or we need to select date filter ?thanks !

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Need to auto fill Planned Start date of Change request which automatically creating from Schedule

required help @Ankur Bawiskar @SumanthDosapati @Vasantharajan N @Mohammed8 With this script Change Request is getting created and Change Task also getting created and auto assigned to group.As I need to auto fill the Planned Start date field with th...

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Change Overview in SOW blank

After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...

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Resolved! Record Producer Variable & Varaible Set

Hi,I have a requirement in my Record Producer where there is a variable named 'From Stockroom' and a Variable Set containing the following fields:1. Model - Reference to Model table 2. Condition - Select box - (New/Used/Refurbished)3. Available Quant...

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AI Agent List

Is there a comprehensive list of all available ServiceNow AI Agents?Not just in our instances, but an overall comprehensive list of all ServiceNow AI Agents, available OOB or to purchase. Does anyone know?Thank you.

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Inconsistent behavior: Comment updates recognized in Service Portal but not in Native UI

Hi All,We are observing inconsistent behavior between the Service Portal and the Native UI related to comment updates on RITM records. When comments are added through the Service Portal, the system correctly identifies the action as an update. Howeve...

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Audit Management Plugin Issue

Hi, We have noticed a couple of times now an issue when installing the Audit Management Workspace plugin and wanted to post here to see if any others have encountered this issue. Issue: An issue in the Audit Management Workspace is causing users to ...

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Audit Management

Fulfillers (ITIL role) Unable to create My Lists entries in Workspaces

The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...

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Change Management

I want to learn Change Management from end to end comprehensively.. What are the sources?.Can anyone please provide me with relevant sources?

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Change Management

ACL

If there are two ACL's with same roles and conditions one ACL is allowing a user to edit a field and another one is denying access to same user to edit same field which works

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Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.

ServiceNow has one of the most active and generous communities in the enterprise ecosystem. Every day, Experts, MVPs, and Rising Stars invest their time answering questions, sharing solutions, and helping others move forward (often for the nth time )...

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Differentiating Identically Labeled Columns in ServiceNow List View

Hi Experts, I'm stuck on something basic in ServiceNow. Let's say we have a table in list view, and one of the fields is a reference to another record. I need to show the created date for both records. Adding both columns is easy, but then they have ...

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WorkFlow - When Group Owner changes, find Department Name of New Owner

I have a workflow started. Got the trigger down pat:1- Group updated where Owner ChangesThen I need to:2- Look up the department name of the new owner3 - Set Group.Parent = NewOwner.Dept.Name I have tried, but been unsuccessful for steps 2 and 3. An...

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