ServiceNow Community

I want to know where i can find the "Reason" variable , located on the cancel change request pop up

I want to know where i can find the "Reason" variable , located on the cancel change request pop up.

Question

Is Date fields future or past date can be grey out?

I have a requirement to grey out the past dates for a catalog date variable so that users cannot select them. Currently, I have implemented a clearValue approach, but I want to know if it is possible to directly grey out the past dates instead

Question

Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

Question

Need to Restrict the usage of "Closed" state for incidents in List view

@Ankur Bawiskar Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies t...

Question

Custom UI Action not visible on sys_email table in Service Operations Workspace.

Hi @Everyone,I have created a custom UI Action “Create Incident” on the sys_email table. The button is visible and working in the native UI, but it is not appearing in Service Operations Workspace (SOW).This issue started occurring after the instance...

Question

Catalog Item Price is not Showing Correctly

There is a catalog item that has two different prices defined based on the Division. However, when users submit the form, everyone receives the same price of 20 euros. Does anyone know what could be causing this issue?

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Timesshet Issue

Hi community, We are having an issue with certain resources regarding the submission of timesheets. The resources have this issue when the week starts on the 1st of the month. We had this problem in February and March. They get an error message sayin...

Question

How to export Platform Analytics Dashboard Tabs as a PDF instead of the entire Dashboard?

I created a platform analytics dashboard with a lot of reports. In the Core UI Dashboard, I had the feature to select a specific tab or all the tabs to be exported.In platform analytics, I can only export the whole dashboard as a PDF; however, I can'...

Question

Resolved! Record producer works fine in portal but not as expected in native UI

Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.There is field 'A' which is a se...

Question
Service Catalog

Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

Question

How to create a related record and ui action for service operations workspace

HelloI need to customize the Service Operations Workspace.In the classic interface, there is a list of supporting group members displayed on the ticket. When a user selects their name and clicks “Join MIM Call”, a work note is automatically added to ...

Question

How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

Question

time taken by approvers for a multilayer approval request

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

Question
Architect

Adding new Language as Slovenian in Language Table removes langauge option from user preference

Created a new record in language for system localization for Slovenian removes the option to select the language from user preference of Logged in User.

Question

Instance IP Addresses

When requesting the IP Address information for our instances on the Now Support automation store, we're provided with a limited list of IP addresses for outbound connections. Does anyone know whether these IP addresses are shared with other ServiceNo...

Question
Architect