Remove shopping cart icon from record producer preview in Virtual agent chatbot

Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance. 

• Question

IssueLandingPageTaskUtils not allowing override

As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements Usually, OOB script includes allow override and have OOB comment as ...

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Show widget customization color means ?

In the ServiceNow widget, in "show widget customization," the green colour box is for OOB, and the blue is for "custom". What do the other colour boxes denote?

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In Policy Exception Approval group field OOB showing two group where this is configured?

In Policy Exception there is Approval Group field. OOB when we click on magnifying glass of Approval Group field it shows only 2 groups to select 1. Compliance Managers 2.IT Risk Managers. If I want to add other groups how can I add there?There is no...

• Question

How to modify order of columns in Prioritization tab view?

Hi,In Strategic Planning Workspace, in Portfolio Planning, we choose proper portfolio, and in Planning we have 3  tabs: Prioritization, Roadmap and Financials. I need to modified order of columns in Prioritization, that every user when reset his view...

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From the Problem record submitted in a previous activity, were you able to add it to the My Requests

• Question

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

• Question

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

• Question

Import groups from Azure to Servicenow

Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...

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Technical Dashboard development training deepdive (Platform Analytics)

HiCould someone please suggest  Platform Analytics Technical Dashboard development training advance BR Bhim

• Question

Demand Pop up form is not showing

Hi Everyone,I am facing issue in 'Strategic Planning Workspace' of ServiceNow. When I click on 'New Demand' button it should show New Demand form as shown in attached screenshot. Previously it was working as expected when I click on 'New Demand' it w...

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from where these list of fields coming from on the cmdb_model table

Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model 

• Question

Web search in va

Hi we enabled web search when we are searching anything in va it's checking in system and if no information found showing web search pill if i click on it web search is getting enabled and result is generated and storing in sys_generative_ai_log tabl...

• Question

Creation of provider notification workspace

Hi Team,  I’m creating a workspace notification for the Incident, Change, and Requested Item tables. However, I’m facing an issue: I’m unable to locate where the notification body for workspace notifications can be modified. The system is using a def...

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