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Best Practice 3_Performance_TM: Use executeAsync() instead of execute()

Within your scripts like BRs, UI action etc - you may have observed, most of the time you have used execute method() when you are using RESTMessageV2 or SOAPMessageV2 to send the Request payload. ServiceNow recommendation is to use executeAsync()...

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Dynamic choices in multiple choice variable type

Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...

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is it possible to display catalog item based on the users belonging to particular assignment group

There is a requirement from customer where they want catalog item variables visible to two assignment group and for each assignment group there will be changes in variables. for example : Assignment group A and Assignment Group B if member of assignm...

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Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

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Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

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Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

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need help to optimze glideagrregate script for survey trigger

i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,

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How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

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How to increase the max length of multi-line free text field in smart assessments

Hi, We have a Multi Line input text field in a Smart Assessment Template, currently the max limit of it is 1000. Is there a way to increase it? We want it to more than 1000. Thanks in advance,Sharan

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Play .wav files diectly in workspace

Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...

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Upgrading Employee Center to Employee Center Pro

We recently upgraded our license from Employee Center to Employee Center Pro. Our current portal is built on the Employee Center Core application, and we would like to migrate it to New Employee Center Application so that we can fully leverage the ne...

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Parallel Flow Launcher / Subflow Variables

I have questions regarding variable handling within a subflow called from a Parallel flow launcher. Following are the scenarios I need clarification on. Input Variables: Within Workflow Editor, I see an option for "Edit Inputs" to define these varia...

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Incident Communication Plans Not Attaching

Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look. I have created a record in comm_plan_definition that has only one condition - Major Incident S...

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Regarding Field Change on Activity Stream On Now mobile

Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?

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Welcome me SysAdmin Commnity

It's feels great to be here. I have been into ServiceNow since half a decade specialized in ITOM, awaiting to explore the ServiceNow world more while i transition myself as a Product Owner.

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