Hi everyone,
We are trying to build dashboard to show case User experience and Insight dashboard where we can track user experience but facing challenges what all things we can include in addition to below points.
| Walk-up Feedback |
| CSAT |
| Number of Contacts to Resolve (Repeat Interaction for Same Incident) |
| Ticket Reopens |
| Reassignments |
| Transfers Between Teams |
| Need to Chase for Updates |
| First Contact Resolution (FCR) |
| MTTR |
| Chat in CSS Section |
| CSAT - Satisfied & Very Satisfied |
| CSAT - Dissatisfied & Extremely Dissatisfied |
