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After Upgrade, when we opening Incident it is showing error

Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Incide...

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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How to find AI agent updated history

Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...

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Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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BLOG : DeleteRecord() vs DeleteMultiple()

deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...

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Why ServiceNow Governance Matters

Why ServiceNow Governance MattersMany organizations treat ServiceNow as a tool rather than a strategic enterprise platform. The result is fragmented implementations, inconsistent standards, and slow decision-making. ServiceNow governance solves this ...

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Help with System properties.

Hi Team, I have a system properties in Custom scope A. And there is scripted rest API in Custom scope B. I am trying to update the system property but, unable to update it. Error 1. MessageAccess to api 'put(sys_properties.value)' from scope 'custom...

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I am unable select the related record variable or table when try to update the record in flow desig

I am trying to update the record in the flow designer, but it is not allowing me to update the record through data piller and the option is not showing. I have triggered correctly in the trigger step. But it is showing the error like below.Can anyone...

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Align the choices in center

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.What changes do I need to make.

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Assistant designer caller identification primary method selection list is empty

Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...

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SNPI Story 1 - Build a Scoped HHD Application

Hi, my task fails with an error stating that the admin and user roles are missing, even though both roles are created.Could you please assist?Thank you

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missed relation etween dashboards and reports

while migrating in instance the dashboards are not captured the reports. but the the update set has both reports and dashboards configuration. how to resolve the issue.

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Variable set is visible on RITM when I have used UI policy to disable it on RITM and catalog Item

Hi Team , I have created an maintain item , where I have used an variable type (yes/No), where if the value is yes the variable set should populated on portal and other wise the variable set won't populate on portal or on RITM . However used an UI p...

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Resolved! Autopopulate Service Offering based on selection of Business Application

I have 2 reference variables as described below on a catalog Item:business_application reference to cmdb_ci_business_appservice_offering references to service_offering Requirement is if User selects "LES/MES - Mexico" in business_application then on...

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