ServiceNow Community

List Field - Multi Select in Configurable Workspaces

Hello together, Does anyone know if there is a possibility to enable "multi select" for List fields in the Configurable Workspace like it works in UI16:Is there potentially an attribute or anything like that which could be enabled?

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via script Tool , how to lookup for the data in the attachement of the KB

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...

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Clarification Needed on Now Assist Assist Usage and Limits

Hi Team,I would like to get a confirmation regarding the usage of Now Assist and how assists are consumed. I could not find clear documentation about this, so I wanted to check with the community.From my understanding, Now Assist consumes assists whe...

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Business service offering

Good day,We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:Business Application X = BAXApplication service = BAX ProdBusiness Service = Workforce Transportatio...

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Import set - Unable to resolve target record, coalesce values not present

Hello there,I need some help troubleshooting my data import.The import set shows that the data is loaded correctly :But when I run the transform map, all records are ignored and return the error “Unable to resolve target record, coalesce values not p...

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How to send survey notification in ms team to the user?

Hi exerts, I have a requirements to send the survey in ms team to the user but not found any complete way, if anyone have any idea or already completed this kind of requirement please let me know . requirement - when incident -closed send the survey ...

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Customer Project - track costs related to customer and vendor

Hi,my organization uses Customer Project management (com.snc.csm_ppm) to handle projects.For a customer "C", both internal consultants as well as external consultants from a Vendor V can work on the same customer project.When a "V consultant" (from t...

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ServiceNow Flow Designer Approval

Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...

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Dynamically create a select box based on user roles / groups

Hello everyone, today I got an interesting question. A customer wants to have a dropdown where a user can only select items based on the user's groups or roles. I had the idea of writing the options into a table with a list field that holds the appli...

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(i) button - preview - for Subject Person and Opened For

HelloSomehow I'm not able implement this.I need this (i) preview button for Subject Person and Opened For and I'm not able to add this preview.Why? How to do it please?

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Alternative ways to wait for a condition in Flow Designer without using Wait actions

Hi Everyone,In Flow Designer, we usually use “Wait for Condition” or “Wait for Duration” to pause a flow until a certain condition is met or a specific time has passed.I wanted to know if there are any alternative approaches to wait for a condition i...

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ServiceNow Import Sets stuck in Loaded state

Hello team, We have running integration with third party system that daily triggers the data push to ServiceNow via Import Set REST API. Following the data load, transformation job kicks in. It was working fine all days but one when we noticed that ...

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Architect

Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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Virtual Agent chat not routing to Live Agent even though agents were Available

Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...

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Post Incident Report ServiceNow

if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.

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