Unable to reset the password for user in AD

I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...

• Question

Get SCCM data and populate cmdb_ci_disk table, specifically the hard drive serial_number

We have a working SCCM connection. I am trying to populate the hard drive serial number into ServiceNow. I can see the value is available in SCCM, but when I try to create a transform map or adjust the robust transform, the serial_number field is not...

• Question

Regarding Data encryption

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?2. How the data is encry...

• Question

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

• Question

AI Search or AI Genius results not appearing in Help Portal search For some Prompts

We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or  AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...

• Question

Reporting on the source of interaction records

Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...

• Question

Need the latest SOC2 report of ServiceNow to submit to Internal Security Compliance Team

• Question

The CMDB "Beast": Solving for Ownership Without Over-Engineering

I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...

• Question
• Data Foundations

Update to CI Install status is not updating Assets State

Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...

• Question

CSA exam voucher

Dear All,I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam ...

• Question

Spring Webinar Series: Enterprise Asset Management

Hey Canada - New webinar series coming this Spring!We’re launching a 5-part Enterprise Asset Management (EAM) series focused on tackling Canada’s unique challenges—geography, weather, budget constraints, and bilingual requirements.Each 45-minute sess...

• Event
• Webinar

OfflineFetchScript attribute

Hello AllHas anyone used this attribute OfflineFetchScript for reference input (offlinemode) successfully? I tried to set it like below:OfflineFetchScript -> javascript: new global.myScriptInclude().getIds(); and this script returns string with...

• Question

Make additonal comment visible by default

Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...

• Question