ServiceNow Community

Unable to calculate % of projects in green status in performance analytics

Required help on the below requirement @Ankur Bawiskar @Vasantharajan N @Ahmmed Ali @RaghavSh As in Performance Analytics I was trying to display the Projects in Green Status but when ever the Project Status changes from one color to another color th...

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INtegration Hub spoke query - Scripted rest?

Hi Team,I hope we agree that the best practice for Integration Hub is to create one spoke for that 3rd party system and bundle all integration functions inside it. But my question is if we have inbound functions for the same 3rd party, Can we create ...

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Truncated related list text in Configurable Workspace

Hi All, The team facing truncated related list text issue in our test instance after upgrade to Zurich version. It is working fine before upgrading (previous version is Xanadu).Besides, we compare with our demo instance. This issue is not happening t...

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Fetch email address from Compose Email page and Validate with User ID field on sys_user table

Hi, I have a requirement to validate the email addresses we put on the compose email page from HR cases. Once the agent sends email, I want to fetch the email addresses and validate them with the User ID field on the sys_user table as this field cont...

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Landing Page in HR Workspace

Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.

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How to automate the process of adding users to appropriate groups and assigning roles in ServiceNow.

How to automate the process of adding users to appropriate groups and assigning roles that are not directly inherited from the group, based on the Reference or Mirror ID field. This field contain the name of a person who already has access to Service...

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Hide the mY Tasks field on the employee center for the end users (with out Itil Role)

Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All

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Determining Approval Logic: All Approvers vs. First Approver

We have a task to display the current approvers of a ticket to the end-user on the Service Portal.While working on this task, I encountered a challenge: how to differentiate whether each approver must approve the record (Answers from all) or if appro...

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I am unable to add "New" button in resource plan related list in a demand form.

I'm trying to add a "New" button to the Resource Plan related list on the Demand form, but I'm running into issues. The form currently includes the out-of-the-box (OOTB) Resource Plan related list, but it doesn't have any list controls available.To w...

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Related list action ufx client action on service operations workspace not working

I am working on Service operations workspace, when I open a service request (service_task) record in SOW, under the related records section , I find a related list called "Related service tasks". This related list has a Ui action called 'New' to add ...

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Resolved! Create a new fild ( reopen reason ) for end user when he reopens the resolved incident from SP/ESC

Hello i want to add a new mandatory field (reopen reason) when caller reopens his (incident resolved) from service portal or employee center. Can anyone help for this please! Thank you HTML Body: <div><div class="dropdown" id="child-case-tabs" ng-...

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Resolved! survey satisfaction for request module

Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...

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Translating notification to french

Hello All,I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new oneC...

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Translated SOW Fields

Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!

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Incident Management

ATF - Execute ATF suites via API calls generated CICD adhoc schedule and won't delett

Hi Community,We used API calls to trigger ATF suites to run, but found it will create "CICD adhoc schedule" in table sys_atf_schedule, can won't delete it. It's a defect on ServiceNow or what your suggestion to handle them? Thanks, Daisy

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